[Remote] Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the real estate technology space, providing web-based applications for industry professionals. The Support Specialist serves as the first point of contact for users, ensuring prompt and professional assistance while gathering user feedback to enhance service quality and inform product development.ResponsibilitiesResolve issues related to logins, data, platform performance, and tool malfunctionsMaintain high work standards to support a strong team environmentGuide users on platform features and maintain expert-level product knowledgeResearch and document complex technical issues for escalation to specialized teamsManage help requests via email, phone, and chat through to resolutionShare customer feedback internally to suggest product and process improvementsSkillsExcellent written and verbal communication skills1-2 years of experience in a customer-facing roleCommitment to continuous learning and personal developmentTech-savvy, analytical, and process-oriented mindsetUnderstanding of the real estate industryStrong customer empathyAbility to multitask and prioritize workloadMust be able to work EST hoursExperience as a real estate professionalBackground in a fast-paced tech startup environmentFamiliarity with ZendeskComfort with remote workCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



Apply To This Job