[Remote] Support Spec II - Legal

Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is dedicated to helping people reduce risk and navigate unexpected events. They are seeking a Support Specialist II to provide phone support and perform clerical duties according to standard procedures, ensuring effective communication with customers and internal departments.ResponsibilitiesTypes and transcribes assignments such as business correspondence, forms and reportsWill have direct contact with customers, may compile information for reports, and processing forms and documentsTransferring and escalating potential calls to the appropriate department if neededSkillsCompletion of a high school educationA minimum of 1 year general office or related Company experience. Or equivalent combination of education and/or experienceWritten and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiriesProficient typing skillsGeneral knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain recordsAbility to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all timesEngaging in active listening with customers, confirming or clarifying information and addressing customer concerns as neededBenefitsCompetitive compensationFlexibility to work from anywhere in the United States for most positionsPaid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)Medical, dental, vision, life, and pet insurance401 (k) retirement savings plan with company matchEngaging work environmentPromotional opportunitiesEducation assistanceProfessional and personal development opportunitiesCompany recognition programHealth and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and moreCompany OverviewMercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection. It was founded in 1962, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.mercuryinsurance.com.Company H1B SponsorshipMercury Insurance has a track record of offering H1B sponsorships, with 22 in 2025, 23 in 2024, 14 in 2023, 15 in 2022, 8 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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