[Remote] Support Engineering Manager

Note: The job is a remote job and is open to candidates in USA. Cotiviti is a company seeking a Support Engineering Manager to provide technical support to enterprise clients and mentor Product Engineering staff. The role involves collaborating with product support and development teams, assisting in performance analysis, and ensuring a satisfying customer experience.ResponsibilitiesProvide technical support to enterprise clients related to technical and operational aspects of the productsProvide mentorship and task guidance to Product Engineering staffPartner with product support and development teams as necessaryAssist development team with performance analysis and testing during release cycles for service packs, hot fixes etcAnswer email and phone requests for help from customersCollaborate with teamwork with other Product Support Engineering staffHost online troubleshooting and investigation sessions on customer’s production environmentsDeliver a consistent, responsive and satisfying customer experience with each contactCollect all necessary problem details from customers to be able to effectively see the problem to resolutionSuccessfully reproduce customer issues in a controlled test environmentSkillsRequires a bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, or related field5 years of progressive, post baccalaureate experience in product support in the healthcare industry5 years of reading and writing relational database queries using T-SQL and ANSI-SQLHands-on experience developing and supporting applications using the following technologies/languages: SQL, PL/SQL, HTML, Jscript, Java, and PerlWorking with EDI and EDI systemsWorking with HIPAA requirementsWorking with HTMLWorking with code and scripting developmentBenefitsMedical, dental, vision, disability, and life insurance coverage401(k) savings plansPaid family leave9 paid holidays per year17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with CotivitiCompany OverviewCotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States. It was founded in 1979, and is headquartered in South Jordan, UT, US, with a workforce of 5001-10000 employees. Its website is http://www.cotiviti.com.