[Remote] Support Administrative Specialist

Note: The job is a remote job and is open to candidates in USA. Horizon Hotels, Ltd. is seeking a Support Administrative Specialist to provide operational and administrative support for agent lifecycle management. This role involves onboarding and offboarding agents, assisting with technical support needs, and maintaining accurate records while ensuring effective communication across departments.ResponsibilitiesProvisions and credentials new agents by completing onboarding requirements, system access requests, and account setup activitiesOffboards agents by removing system access, updating records, and ensuring completion of all separation processesAssists agents with technical support needs, including login issues, account access concerns, and basic troubleshootingMaintains accurate agent rosters and workforce records across multiple systemsGenerates, updates, and distributes reports to support operational and business needsTracks and monitors training and course completion requirements and follows up as necessary to ensure complianceCommunicates effectively with client, leadership, and internal departments to resolve issues and provide timely updatesCoordinates with cross-functional teams to ensure seamless onboarding, support, and offboarding processesMaintains confidentiality of sensitive information and adheres to company policies and proceduresPerforms additional administrative duties and special projects as assignedSkillsHigh school diploma or equivalent requiredProficiency in Microsoft Office Suite, with strong emphasis on Microsoft ExcelStrong organizational and time management skills with exceptional attention to detailAbility to effectively multitask and manage competing prioritiesExcellent written and verbal communication skillsAbility to build and maintain positive interdepartmental relationshipsProfessional demeanor and customer-focused approachStrong problem-solving and analytical skillsAbility to work independently and collaboratively within a team environmentAbility to handle confidential information with discretion and professionalismPrevious administrative, workforce management, customer support, or related experience preferredExperience supporting remote teams or contractor workforces is preferredCompany OverviewHorizon Hotels Limited is a Trusted Industry Leader in Hotel Management, Asset Management and Consulting. It was founded in 1976, and is headquartered in Eatontown, New Jersey, USA, with a workforce of 11-50 employees. Its website is https://www.horizonhotels.com.