[Remote] Supervisor, Operations Quality

Note: The job is a remote job and is open to candidates in USA. Machinify is a leading healthcare intelligence company with expertise across the payment continuum. The Supervisor, Operations Quality is responsible for overseeing the execution of quality assurance programs across various operational departments, ensuring adherence to quality standards and supporting staff development.ResponsibilitiesSupervise daily activities of QA specialists across multiple operational areasEnsure consistent execution of QA audits, scorecards, and monitoring processesReview completed audits for accuracy and consistencyConduct calibration sessions to ensure scoring alignmentProvide coaching, feedback, and performance managementMonitor QA productivity and turnaround timesIdentify trends and support corrective actionsEnsure compliance with HIPAA, CMS, and internal policiesEscalation management and issue resolutionSupport for training initiatives and documentation maintenanceKPI monitoring and operational reporting supportPartnership with operational leadership teams across departmentsSkillsBachelor's degree or equivalent experience3–5 years QA or healthcare operations experienceStrong understanding of healthcare operations and payment integrityKnowledge of QA methodologies and audit processesCoaching and leadership skillsStrong analytical and communication skillsHigh attention to detailFamiliarity with HIPAA and CMS guidelines, and healthcare compliance standardsExperience with call monitoring systems, document intake handling, printing technology, and file managementSupervisory experience preferredCompany OverviewMachinify is a SaaS platform that enables non-technical enterprises to build AI-powered products and processes. It was founded in 2016, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.machinify.com.