[Remote] Strategic Technical Account Manager GPU

Note: The job is a remote job and is open to candidates in USA. Vultr is a leading cloud infrastructure company focused on providing high-performance solutions for enterprises and AI innovators. The Strategic Technical Account Manager for GPU will lead the post-sales technical success of customers deploying large-scale AI workloads, acting as a trusted advisor to optimize performance and manage technical relationships.ResponsibilitiesLead onboarding for customers deploying GPU clusters (bare metal, VMs, or hybrid)Advise on cluster design: multi-GPU topology, NVLink/NVSwitch considerations, RDMA, Infiniband and RoCE Ethernet, networking throughput, and storage IOPS requirementsGuide customers in selecting GPU types and configurations based on workload (training, fine-tuning, inference, embeddings, RAG pipelines)Support distributed frameworks: PyTorch, TensorFlow, DeepSpeed, Megatron, JAX, Ray, Mosaic, HuggingFace, etcAdvanced hands on Kubernetes skillsAdvanced hands on SLURM skillsIdentify bottlenecks (network, storage, memory bandwidth)Provide tuning recommendations for batch size, mixed precision, parallelization strategies, and checkpointingHelp customers evaluate cost vs. performance tradeoffs (GPU mix, CPU pairing, instance types, cluster sizing)Own the long-term technical strategy across assigned GPU/AI accounts, including hyperscalers, labs, and high-growth AI startupsHost recurring technical review meetings, roadmap reviews, and optimization sessionsDefine scaling plans, future GPU reservation needs, and capacity forecastingPartner with Support, SRE, Networking, NOC, and Product Management & Engineering to resolve high-urgency incidentsManage outage communications, corrective action plans, and postmortem reviews with customersAdvocate for GPU reliability improvements and influence roadmap prioritiesIdentify opportunities for expanded clusters, high speed storage, or networking upgradesSupport Sales with technical validation and architecture diagrams needed for expansionProvide structured feedback on existing and future GPU offerings, networking fabrics, storage platforms, and upcoming AI/ML platform featuresPartner with Product on early access programs (new GPUs, pipelines, orchestration, etc.)Skills2–5+ years as an AI/ML Engineer, AI/ML Ops, Technical Account Manager, HPC Engineer, Sales/Solutions Engineer or relevant technical roleStrong knowledge of GPU hardware architectures (NVIDIA/AMD), CUDA/ROCm, distributed training, and ML frameworksExperience with Linux tuning, networking (Infiniband, RoCE fabrics)Experience with high-performance storage systems (DDN, NetApp, Vast, Weka, etc.)Ability to communicate complex concepts clearly to both executives and engineering teamsPrior experience supporting hyperscale, AI labs, or large cluster deployments is a plusCloud Native Computing Foundation Certified Kubernetes Administrator (CKA) certification is a plusBenefits100% company-paid insurance premiums for employee medical, dental and vision plans.401(k) plan that matches 100% up to 4%, with immediate vestingProfessional Development Reimbursement of $2,500 each year11 Holidays + Paid Time Off Accrual + Rollover PlanCommitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year$500 stipend for remote office setup in first year + $400 each following yearInternet reimbursement up to $75 per monthGym membership reimbursement up to $50 per monthCompany paid Wellable subscriptionCompany OverviewVultr is an AI cloud infrastructure platform offering latest generation NVIDIA GPUs and AMD CPUs and GPUs across 32 worldwide regions It was founded in 2014, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.vultr.com.Company H1B SponsorshipVultr has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.