[Remote] Strategic Operations Lead

Note: The job is a remote job and is open to candidates in USA. Owner.com is an AI-native system designed to help local business owners succeed, particularly in the restaurant sector. The Strategic Operations Lead will be responsible for driving high-impact, cross-functional initiatives and supporting company-wide objectives to ensure alignment and effective execution of goals.ResponsibilitiesIdentify and lead the highest-leverage projects that are too new or complex to have a natural owner within the businessYou’ll spin up and own strategic initiatives or functional areas that require urgent focus or long-term incubation—driving execution and impact where the company needs it mostPartner closely with the COO and Chief of Staff to ensure alignment and delivery of company-level objectivesYou’ll help manage the operating cadences that keep the business on track for our ambitious goals, and you’ll lead projects to course correction where neededLaunch and lead critical, zero-to-one initiatives across the business: standing up pilots, solving cross-functional gaps, or incubating functions that don’t yet existSupport key projects to 'finish the swing' with quality and deliver the anticipated impactInvestigate and identify underserved / unfinished areas for high leverage project work through analytics and qualitative investigationSupport the COO and Chief of Staff to execute the annual operating plan through supporting operating rhythms, uncovering areas of concern, and helping functional leaders correct courseAct as an owner of this business pushing the needle on strategy and prioritiesSkills5-7 years of experience working across Management Consulting, Strategy, or OperationsProven track record - you've owned business-critical programs and launched 0-to-1 initiatives in high-paced environmentsAn extreme bias-to-action - you attack every problem you spot full speed when others would still be having meetings about it and you take pride in the quality of your workStrong analytical chops - nothing can stand between you and getting a solution stood up whether it's a back-of-the-envelope model in excel or an AI-powered data pipeline in SQL/python (it doesn't have to look pretty, but you can't be scared to try)An innate problem-solver - you thrive in ambiguity and excel at identifying and structuring problems, distilling complexity, and getting to actionA strong communicator - you can coordinate stakeholders across functions, align resources, surface risks, and keep teams rowing in the same directionBonus for experience working on hard operational problems i.e. supply chain, logistics, pricing, etcBenefitsA generous pre-IPO equity packageComprehensive health coverageRemote-first workplaceUnlimited PTO - plus extra fun perks!Company OverviewWe're building AI that every local business owner will use to succeed, starting with restaurants. owner.com/builders-wanted It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://owner.com.