[Remote] Strategic Education Platform Administrator (LMS)

Note: The job is a remote job and is open to candidates in USA. Dynatrace is a one-product software company creating real value for large enterprises and millions of end customers globally. They are seeking a Senior Manager to lead the administration and governance of the Dynatrace University platform, focusing on transforming it into a scalable and insight-driven system.ResponsibilitiesOwn and scale the end-to-end education platform ecosystem, including Dynatrace University (DTU), certification integrations, and future learning platforms for both internal and external audiencesDefine and implement governance frameworks, including publishing standards, platform usage policies, and scalable operating models (roles, permissions, workflows)Drive platform strategy and performance by partnering with CX Ops and engineering teams on roadmap, integrations, and automation opportunitiesDesign and lead a centralized administration and support model with defined SLAs, processes, and escalation frameworks to ensure reliable, high-quality serviceOversee systems and processes (e.g., ticketing, access management) to enable secure, compliant, and scalable platform operationsPartner with portfolio and cross-functional stakeholders to operationalize education offerings, including standardizing SKUs, pricing, and packagingEnsure a seamless, customer-friendly platform experience that supports scalable and consistent commercial offeringsEnable internal and external stakeholders with clear guidance, operating models, and a scalable contribution framework to effectively leverage the platformCollaborate with content and program teams to ensure smooth execution of learning experiences without direct ownership of content creationDefine KPI frameworks and reporting strategies to measure platform performance, engagement, and business impactUse data-driven insights to continuously improve platform experience, governance, and operational efficiencyLead and develop a high-performing team responsible for platform administration and support, fostering a culture of accountability, operational excellence, and continuous improvementSkills8+ years of experience in LMS administration, platform operations, or learning technology environmentsDeep expertise in Docebo (required), including hands-on experience with administration, configuration, and system optimizationProven experience designing and scaling governance frameworks, workflows, and operating modelsExperience leading platform operations and support models, including ticketing systems and SLA-based environmentsDemonstrated ability to operate across internal and external user environments (customers and employees)Experience partnering with product and engineering teams to influence platform enhancements and integrationsStrong understanding of how education platforms support customer lifecycle outcomes (adoption, retention, growth)Experience defining KPIs and leveraging data to drive decision-making and improvementExperience in SaaS, customer education, or product enablement organizationsExperience with LMS integrations and certification platformsExposure to operationalizing commercial offerings (e.g., SKUs, packaging, pricing models) within a platformExperience working cross-functionally with Customer Success, Product, Marketing, and Analytics teamsBenefitsHealthDentalLifeSTDLTD401KPTOCompany-sponsored premium benefitsMedicalDentalVacation/holidaysCompany matching 401(k) PlanStock purchase optionsRelocation team that is eager to help you start your journey to a new country, always there to support and by your sideA globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goalsCompany OverviewDynatrace delivers answers and intelligent automation from data. It was founded in 2005, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.dynatrace.com.Company H1B SponsorshipDynatrace has a track record of offering H1B sponsorships, with 1 in 2026, 14 in 2025, 25 in 2024, 15 in 2023, 23 in 2022, 23 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.