[Remote] Strategic Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. The Strategic Customer Success Manager will serve as the customer’s strategic advisor, ensuring they achieve measurable business outcomes while maximizing the value of Vultr's infrastructure, platform, and support services.ResponsibilitiesAccount Ownership: Serve as the primary post-sales point of contact for a portfolio of top-tier strategic accounts across enterprise, AI/ML, and hyperscale segmentsCustomer Outcomes: Drive adoption, expansion, and retention by aligning customer goals to product capabilities and ensuring measurable business impactExecutive Relationship Management: Build and maintain executive-level relationships (CTO, CIO, VP Engineering, Procurement, etc.), becoming a trusted advisor in infrastructure strategyService Delivery Coordination: Partner with Technical Account Managers (TAMs) and Service Delivery to ensure SLAs, contractual obligations, and operational outcomes are metGrowth & Expansion: Identify opportunities for growth, renewal, and expansion through close alignment with Sales, Product, and Solution ArchitectureRisk Management: Proactively identify churn risks and create mitigation plans through strategic success planning, stakeholder engagement, and value realization frameworksAdvocacy: Represent the customer’s voice internally, influencing roadmap and service improvementsQBRs / EBRs: Lead regular Executive Business Reviews highlighting performance, usage, ROI, and strategic alignmentSkills7+ years of experience in Customer Success, Account Management, or Strategic Account roles within IaaS, PaaS, Cloud, or Enterprise Infrastructure environmentsProven success managing large, complex enterprise or strategic accounts with contractual and SLA-driven obligationsStrong technical acumen across cloud compute, networking, and storage; familiarity with GPUs, VMs, and bare-metal infrastructure preferredExceptional communication, negotiation, and executive-presence skillsDemonstrated ability to collaborate cross-functionally with Sales, Product, Engineering, and OperationsData-driven mindset with experience using health scores, usage metrics, and success plans to drive outcomesBachelor's degree in a related field (Business, Engineering, or Computer Science preferred)Knowledge of AI/ML workload deployment, GPU cluster management, or cloud optimization strategiesFamiliarity with Salesforce, Gainsight, or similar Customer Success platformsBenefits100% company-paid insurance premiums for employee medical, dental and vision plans.401(k) plan that matches 100% up to 4%, with immediate vestingProfessional Development Reimbursement of $2,500 each year11 Holidays + Paid Time Off Accrual + Rollover PlanCommitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year$500 stipend for remote office setup in first year + $400 each following yearInternet reimbursement up to $75 per monthGym membership reimbursement up to $50 per monthCompany paid Wellable subscriptionCompany OverviewVultr is an AI cloud infrastructure platform offering latest generation NVIDIA GPUs and AMD CPUs and GPUs across 32 worldwide regions It was founded in 2014, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.vultr.com.