[Remote] Staff Product Designer

Note: The job is a remote job and is open to candidates in USA. Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. They are seeking a Staff Product Designer to focus on AI Experience, defining how intelligent, personalized experiences are integrated into their member and care ecosystem. This role involves leading product and experience design for AI-supported member experiences and collaborating with various teams to translate AI capabilities into effective care experiences.ResponsibilitiesLead product and experience design for AI-supported member experiences across key moments in the health journeyDefine interaction models for intelligent guidance, recommendations, nudges, reflection, progress feedback, handoffs, and human-in-the-loop supportShape how AI and human care teams work together across digital and service touchpoints, ensuring the experience feels coherent, trustworthy, clinically appropriate, and easy to understandTranslate concepts like motivation, trust, empathy, safety, personalization, consent, care continuity, and escalation into concrete design patterns teams can build, test, and scalePrototype early and often using modern design and AI tools, including conversational flows, simulated experiences, prompt-based prototypes, coded prototypes, service prototypes, and interactive conceptsPartner with Product, AI, Data Science, Engineering, Clinical, Research, Content, Care Platform, and Design leadership to align user needs, business goals, technical capabilities, and care workflowsHelp define when intelligence should feel ambient versus explicit, how personalization is represented, and how recommendations or next-best actions are communicatedContribute to prompt, agent, voice, tone, and conversational experience patterns in partnership with AI, content, product, and engineering teamsHelp define evaluation loops for AI-powered experiences, including how teams assess clarity, trust, usefulness, safety, comprehension, follow-through, and member valueApply service blueprinting, journey mapping, and systems thinking to design across both member-facing and internal care team experiencesWork with behavioral science, personalization, data science, machine learning, and care operations partners to translate complex inputs into practical experience patternsCreate high-quality design artifacts, including journey maps, service blueprints, flows, wireframes, prototypes, interaction models, experience principles, and high-fidelity interface designsInfluence senior stakeholders through clear storytelling, strong design rationale, and a deep understanding of member needs, business goals, technical constraints, and care delivery realitiesSkills8+ years of experience in product design, UX design, experience design, service design, interaction design, or related fieldsA portfolio that demonstrates strong product thinking, interaction design, systems thinking, prototyping, and high-quality execution across complex digital productsExperience designing AI-powered, personalized, data-informed, conversational, recommendation-based, or intelligent product experiencesExperience designing across multiple surfaces, workflows, users, service touchpoints, or human handoff momentsStrong product, interaction, and visual design craft, with the ability to make ambiguous ideas tangible through prototypes, flows, systems, and clear design artifactsComfort using AI tools as part of your design workflow to explore ideas, prototype, synthesize research, generate concepts, evaluate directions, or build lightweight experiencesExperience designing experiences that involve trust, safety, explainability, consent, escalation, sensitive interventions, clinical appropriateness, or human-in-the-loop supportExperience shaping voice and tone systems, content patterns, branded assistants, intelligent guidance systems, or conversational product experiencesExperience with service blueprinting, journey mapping, systems thinking, or designing across both member-facing and internal care team experiencesExperience working with behavioral science, personalization, data science, machine learning, or care operations teamsA thoughtful perspective on how intelligent products should communicate, behave, earn trust, and support users across different moments of careExcellent communication and storytelling skills, with the ability to influence senior stakeholders and align teams around a clear experience directionExperience designing for healthcare, wellness, behavior change, chronic care, coaching, clinical workflows, specialist care, or longitudinal care deliveryExperience working closely with AI research, ML engineering, data science, or applied AI teamsExperience prototyping AI features, prompt-based experiences, agentic flows, or conversational product experiencesExperience defining or contributing to AI evaluation loops, including how teams assess quality, trust, comprehension, usefulness, safety, or behavioral impactExperience using tools such as Figma Make, Cursor, Claude Code, Replit, v0, ChatGPT, Gemini, or similar tools to prototype, build, evaluate, or accelerate design explorationExperience working in ambiguous, fast-moving environments where new product patterns, technical capabilities, and user expectations are still emergingYou are a strong product designer who can think in systems, not just screensYou understand that AI experience design is not just about chat. It is about shaping how intelligence appears, behaves, supports, recommends, escalates, and builds trust across an ecosystemYou are curious about AI and already use AI tools to think, prototype, build, or evaluate ideasYou can translate complex capabilities into experiences that feel simple, useful, trustworthy, and clinically appropriateYou can zoom out to define principles, systems, and service models, then zoom in to refine interaction details, flows, and product momentsYou know how to collaborate deeply with technical, clinical, operational, and product partnersYou care about craft, but you also know how to move quickly and learn through prototypesYou bring a strong point of view, but you know how to build alignment across teamsBenefitsCompetitive salary with generous annual cash bonusEquity grantsRemote first work from home cultureFlexible Time Off to help you rest, recharge, and connect with loved onesGenerous parental leaveHealth, dental, and vision insurance (and above market employer contributions)401k retirement savings planLifestyle Spending Account (LSA)Mental Health Support SolutionsCompany OverviewOmada Health is a digital behavioral medicine company that helps members change their mindsets to improve health and build lasting change. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://omadahealth.com.