Manager, Benefits Administration Services – Defined Benefits
Job Description:
• Support the management of defined benefit administration accounts, focusing on client satisfaction, retention, and growth.
• Work with clients and leadership to help implement business strategy, service models, and operational priorities.
• Help ensure business units meet SLAs, performance metrics, and service delivery standards.
• Assist in initiatives focused on process improvement, operational efficiencies, and system enhancements.
• Support accurate documentation of client requirements, plan provisions, and operational details to aid effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Contribute to the development and review of performance reports, KPIs, and operational metrics.
• Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
• Assist in planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.
Requirements:
• Bachelor’s degree or equivalent relevant experience.
• 5+ years of client-facing or client support experience, preferably within defined benefit, defined contribution, or pension administration.
• Experience supporting teams within BPO and/or call center environments in benefits administration.
• Strong background in defined benefit and/or defined contribution plan administration, including operational support and client relationship management.
• Proficiency in MS Office, with strong Excel skills.
Benefits:
• Comprehensive plans tailored to your needs, effective from day one.
• Robust programs to help you secure your financial future.
• Access to a wide range of discounts on merchandise, services, travel, and more.
• Paths for advancement within a global organization.
• Learn while you earn with award-winning learning platforms.
• Competitive PTO packages to help you recharge.
• Join an award-winning culture that values diversity and inclusion.
Apply Now
Apply Now
• Support the management of defined benefit administration accounts, focusing on client satisfaction, retention, and growth.
• Work with clients and leadership to help implement business strategy, service models, and operational priorities.
• Help ensure business units meet SLAs, performance metrics, and service delivery standards.
• Assist in initiatives focused on process improvement, operational efficiencies, and system enhancements.
• Support accurate documentation of client requirements, plan provisions, and operational details to aid effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Contribute to the development and review of performance reports, KPIs, and operational metrics.
• Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
• Assist in planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.
Requirements:
• Bachelor’s degree or equivalent relevant experience.
• 5+ years of client-facing or client support experience, preferably within defined benefit, defined contribution, or pension administration.
• Experience supporting teams within BPO and/or call center environments in benefits administration.
• Strong background in defined benefit and/or defined contribution plan administration, including operational support and client relationship management.
• Proficiency in MS Office, with strong Excel skills.
Benefits:
• Comprehensive plans tailored to your needs, effective from day one.
• Robust programs to help you secure your financial future.
• Access to a wide range of discounts on merchandise, services, travel, and more.
• Paths for advancement within a global organization.
• Learn while you earn with award-winning learning platforms.
• Competitive PTO packages to help you recharge.
• Join an award-winning culture that values diversity and inclusion.
Apply Now
Apply Now