[Remote] Staff Platform Engineer, AI Enablement

Note: The job is a remote job and is open to candidates in USA. Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. As a Staff Platform Engineer, you will design, build, and improve foundational systems and tooling to enhance the engineering organization's productivity and reliability, while collaborating across teams to implement effective platform solutions.ResponsibilitiesDesign and build platform services and solutions that are secure, scalable, and intentionally easy to use -- including CI/CD pipelines, developer tooling, and shared infrastructure patternsContribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflowsCollaborate across teams to understand real developer pain points, validate platform bets, and drive adoption of platform capabilitiesOwn and deliver high-impact platform investments end to end -- from problem framing through implementation and rolloutImprove measurable developer outcomes such as build times, deployment safety, feedback loops, and operational simplicityChampion platform-as-product thinking by treating internal engineers as users and continuously refining the developer experience based on their feedbackAdvance platform capabilities in AI-assisted development, helping shape how engineers use AI in their daily workflows with the right guardrails for safety, quality, and testabilityMentor engineers and technologies across the business and raise the bar for technical design and code qualityEnsure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneckSkills7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teamsDesigned and operated distributed systems in AWS or similar cloud environmentsStrong judgment around platform abstractions and APIs; knowing when to standardize and when to stay flexibleCan take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomesCommunicate technical trade-offs clearly and build consensus with peers and stakeholdersTreat adoption as a first-class engineering problem, not an afterthoughtMotivated by enabling other engineers to build reliable, scalable, and secure systems with confidenceValue learning, curiosity, and operational excellence, and model those qualities for the teamBenefitsFlexible work environment for those based in NYC (Role is open to remote)Unlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedCompany OverviewZocdoc is a digital marketplace company that connects healthcare patients and doctors. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.zocdoc.com.Company H1B SponsorshipZocdoc has a track record of offering H1B sponsorships, with 2 in 2026, 10 in 2025, 3 in 2024, 6 in 2023, 20 in 2022, 5 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.