[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. AcuityMD is a software and data platform that accelerates access to medical technologies. They are seeking a Program Manager to ensure that their largest and most strategic accounts have a world-class experience on the AcuityMD platform, overseeing implementation journeys and partnering with various teams to drive customer success.ResponsibilitiesOversee Strategic customers throughout their implementation journeysPartner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium successProject manage the implementation programs for our largest customersLead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionalityCoordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projectsProvide client support until the implementation has been completed and the customer is transitioned to the Customer Success TeamBe a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when neededPartner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lakePartner with AEs and CSMs to ensure our customers’ long-term successEnsure the effective integration of key data between the AcuityMD platform and key customer systemsServe as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and responseBe a key player in establishing the Professional Services business as a revenue generator with a clear path to positive marginBe a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementationsBe a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the teamBe a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationshipsSkillsBachelor's Degree required10+ years customer-facing experience5+ years leading large scale customer implementation programs in highly complex and technical environmentsStrong leadership skills, with a documented record of leading high performing project teamsA documented history of building strategic relationships with customer stakeholders at all levelsExceptional project management and organizational abilitiesYou are fluent in technical concepts and have experience working closely with product management, engineering, and technical integration teams; you have an aptitude for explaining technical concepts to both technical and non-technical stakeholdersYou are an excellent relationship-builder who builds credibility with team members at all levels, including executivesExcellent communication skills, capable of influencing at all organizational levelsExperience in healthcare and enterprise SaaS are must-havesPreferred focus areas: healthcare administration, science, engineeringStartup experience preferredExperience in medtech or biotech are nice to haveAdvanced degree in business or healthcare administrationProject management certifiedBenefitsEquityReimbursements for relevant learning and up-skilling opportunities.AcuityMD is committed to supporting full-remote flexibility for employees in the US.We provide a work-from-home stipend for all employees.Generous time off and flexible hours give you the freedom to do your best work.We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.$1,000 to invest in remote office equipment and WiFi reimbursement.Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.8-16 weeks of fully-paid, flexible parental leave.Company OverviewAcuityMD is a medtech intelligence platform that leverages AI and precise data to support commercial decision-making. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://acuitymd.com.