[Remote] Staff Content Designer, Model UX

Note: The job is a remote job and is open to candidates in USA. Abridge is a company focused on transforming healthcare through AI-powered solutions. They are seeking a principal-level content designer to shape the voice and communication of their AI, ensuring clarity and trust in healthcare conversations between clinicians and patients.ResponsibilitiesBuild and own Abridge's AI voice and content foundations — the style guides, principles, and standards that govern how our AI sounds across clinical and patient-facing surfacesWork directly with ML researchers and model teams to embed content standards into training and fine-tuning, not just documentationTranslate the complexity of clinical workflows, billing codes, and AI-generated output into language that clinicians trust and patients can actually useDefine content standards for two very different audiences: clinicians who need accuracy and speed, and patients who need clarity and reassurancePartner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summaryEstablish the craft and practice of content design at Abridge, raising the bar for how we think and talk about language across the teamSkills8+ years of experience in content design, UX writing, or a closely related discipline, with a portfolio that spans enterprise and consumer or patient-facing productsDemonstrated experience building AI style guides and writing content standards that shape model behavior — not just surface copyA working understanding of how LLMs are trained; you know the difference between pre-training and post-training and how that affects the way you do your jobA track record of making highly technical concepts feel clear, honest, and human — without softening the truth or adding glossThe range to write for a cardiologist reviewing a SOAP note and a patient reading their first-ever visit summary — and know exactly what each one needsBenefits14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employeesMedical, Dental, and Vision coverage for all full-time employees and their families.If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.Generous paid parental leave for all full-time employees.Resources and financial support to help you build your family.Contribution matching to help invest in your future.Tax free funds for personal device usage.Access to Flexible Spending Accounts (FSA) and Commuter Benefits.Monthly contributions for fitness, professional development, coworking, and more.Dedicated access to therapy and coaching to help you reach your goals.Paid Sabbatical Leave after 5 years of employment.Competitive compensation and equity grants for full time employees.Company OverviewAbridge is an AI-driven platform that transforms patient-clinician conversations into structured clinical notes for healthcare industries. It was founded in 2018, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.abridge.com.