[Remote] SRE Technical Project Manager

Note: The job is a remote job and is open to candidates in USA. HHAeXchange is the leading technology platform for home and community-based care, dedicated to transforming the healthcare space. The SRE Technical Project Manager will focus on improving system stability, resiliency, and scalability by managing project delivery, incident management, and uptime metrics communication.ResponsibilitiesPartner with our team managers and leads in prioritizing and driving our strategic projects, including enabling them to identify key milestones, determine acceptance criteria, and report on progress, while facilitating collaboration among SRE, development teams, and technical customer-facing teamsLead kanban planning, roadmap meetings, and retrospectives using a kanban frameworkFacilitate refactoring of our Incident Management process, providing improved incident response, work/life balance for responding teams, and general on-call rotation orchestrationManage MS Teams integrated bots to facilitate "one-click" incident creation and real-time stakeholder communicationDrive the use of AI bots to automate incident scribing and initial timeline generationProvide work-intake management through MS Teams-based channels and integrationsOwn the weekly uptime reportTrack SLIs/SLOs and error budgets via Datadog and translate complex system health data into clear, executive-level updatesDrive the post-incident review process, providing clear ownership of post-mortem RCA creation and approval, driving ownership of post-incident action itemsOther duties as assigned by supervisor or HHAeXchange leaderSkillsBachelor's degree, software and operations agile certifications3-5 years project management with globally distributed teams1-2 years working with IT Operations and Site Reliability Engineering teamsExperience working in a healthcare data environment is a bonusProficiency with Jira, on-call rotation management tools such as OpsGenie, Jira Service Management, or PagerDuty; MS Teams integrations, agile leadership with technical teams, kanban preferredEnglish language professional writing, and agile teamsmanship driving on-Demonstrated experience leveraging AI hands-on for operational efficiencyExecutive- or customer-facing communication experienceBenefitsCompetitive health plansPaid time-offCompany paid holidays401K retirement program with a Company elected matchOther company sponsored programsCompany OverviewAt HHAeXchange, we believe that healthcare should be simple, effective, and transparent. It was founded in 2008, and is headquartered in Long Island City, New York, USA, with a workforce of 501-1000 employees. Its website is https://hhaexchange.com.