[Remote] Sr. Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Dragos, Inc. is on a mission to defend industrial organizations with best-in-class technology and services in ICS/OT Cybersecurity. They are seeking a Senior Technical Account Manager to build strong customer relationships, drive product adoption, and solve technical challenges for successful deployments.ResponsibilitiesServe as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security effortsBuild strong customer relationships, especially with key customer stakeholdersAddress customers’ technical requests; proactively resolve issues and make sure they manage to avoid problemsProvide advice, guidance, and technical know-how to ensure successful ongoing usage and adoptionManage customer expectations while holding them accountableBe the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarmConduct health checks and promote self-advocacyEngage with internal teams: sales, field operations, technical support, engineering, product management, and moreTrack key account metrics; communicate progress to internal and external stakeholdersIdentify service opportunities, training needs, and key areas of improvement for the business unitUp to 25% travelSkills4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineerKnowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environmentsUnderstanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability managementFamiliarity with SecOps concepts (Event Triage, Incident Response, Investigation)Customer-first attitude; a listener who is customer-oriented and attentive to their needsCritical thinker with problem-solving skills; enjoys solving technical and challenging issuesEastern Time Zone preferredBenefitsCompetitive Equity PackageComprehensive Benefits PlanCompany OverviewDragos provides the most effective OT cybersecurity technology for industrial and critical infrastructure to deliver on our global mission: to safeguard civilization. It was founded in 2016, and is headquartered in Hanover, Maryland, USA, with a workforce of 501-1000 employees. Its website is https://www.dragos.com.