[Remote] Sr Operations Manager

Note: The job is a remote job and is open to candidates in USA. Ticket Crushers, A Law Corporation is focused on life-changing immigration cases and is seeking a Senior Operations Manager to build the operational backbone of the firm. The role involves developing systems, dashboards, and processes to enhance efficiency and support scalable growth while ensuring high-quality legal services.ResponsibilitiesBuild Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversionStandardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communicationEstablish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve executionSystems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reportingAI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client serviceOptimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAsLead Change Management: Drive early projects for operational wins and train the team on new systems and processesEnsure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-makingOperational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when neededSkillsProven experience in operations within SMBs; law firm background preferredHands-on CRM ownership and process build-out, preferably with LawmaticsFamiliarity with AI tools and integrations like Zapier to enhance firm efficiencyCompetence in creating and managing analytics dashboards for performance trackingAbility to plan and execute projects in a dynamic environment with high follow-throughExcellent clarity in communication, setting expectations, and maintaining accountabilityMission-driven and quality-obsessed, with a humble, low-ego approachBachelor's degree required; additional certifications are a plusBenefitsBonus potential based on performance and milestonesHealth insurance plan availableTwo weeks of PTOFederal holidays observed8:30 AM–5:30 PM, with a 1-hour lunch breakRemote initially while the Dallas-Fort Worth office is being launched, with the expectation of transitioning to primarily onsite once the office is establishedOccasional travel to Houston may be required, likely every couple of monthsOpportunity to grow from Senior Operations Manager into Director of Operations or potential COO-level responsibilities as the firm scalesCompany OverviewThe experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI"​) charges. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://www.ticketcrusherslaw.com/.