[Remote] Sr. Manager, Technical Engineering

Note: The job is a remote job and is open to candidates in USA. McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Sr. Manager, Technical Engineering – Application Support leads a specialized production support organization responsible for L2/L3 application support, systems engineering, and operational readiness for business-critical healthcare platforms.ResponsibilitiesOwn day-to-day operational performance for assigned applications/services, including stability, availability, latency/performance, and operational riskLead major incident response and escalation management; ensure timely communications, stakeholder coordination, and documented follow-throughDrive problem management and root-cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actionsEstablish and improve operational processes, knowledge management, and tooling to reduce toil and improve support efficiencyPerform and guide technical planning, system integration, verification, and validation activities for new capabilities and platform changes—ensuring readiness for production operations and supportabilityLead functional analysis, dependency/interface definition, and trade-off evaluations (risk, cost, supportability) to recommend robust systems solutionsEnsure “operational acceptance” criteria are defined and met (runbooks, monitoring coverage, rollback plans, capacity considerations, access/controls)Partner with the Manager of Application Development and delivery teams to coordinate release planning, deployment readiness, and production validation of changes across environmentsCollaborate with Product Owners, Business Analysts, QA, and Project/Program Management to ensure functional and non-functional requirements translate into supportable production solutionsProvide operational feedback loops into development roadmaps (tech debt, reliability improvements, automation priorities, and defect trends)Define and mature monitoring/alerting strategies, service health indicators, and operational reporting that improve early detection and service qualityDrive systemic improvements: resilience patterns, performance optimization, automation, standardization, and proactive risk reductionChampion disciplined change management and operational governance across support activitiesEnsure DR plans are accurate, testable, and executedOwn readiness artifacts: runbooks, recovery procedures, dependencies, and evidence needed for audits/assessmentsEstablish governance structures; ensure adherence to security standards, regulatory obligations, and operational controls; support audits and required assessmentsPartner with Security and Engineering teams to embed secure-by-design operational practices (access, logging, patching, vulnerability response, evidence collection)Provide full people-leadership accountability: hiring, onboarding, coaching, performance management, development plans, and succession planningBuild a high-performing culture focused on customer outcomes, reliability, learning, and continuous improvementOwn workforce planning, forecasting, and budget inputs; manage vendor relationships and contracts supporting operational deliveryCoordinate with system/network/storage/platform teams on capacity and growth planning to support service demands and SLAsSkillsDegree or equivalent experienceTypically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience4+ years of experience in systems engineering, application support, infrastructure operations, or production engineering, including 1+ year in a leadership roleStrong expertise in incident, problem, and change management within a regulated environmentProven ability to lead cross-functional initiatives and drive root cause remediation to measurable outcomesExperience owning complex operational delivery across technical teams (reliability, customer experience, risk, execution)Executive-level communication skills, including stakeholder management, risk articulation, and clear documentationBroad technical foundation across production environments (e.g., Windows/Linux, databases, middleware, networking, automation, monitoring) with the ability to guide troubleshooting and stability improvementsExperience operating mixed OS environments and supporting enterprise applications across on-prem and cloud infrastructuresExperience overseeing relational database–backed systems, with the ability to provide leadership oversight across platforms such as Oracle, SQL Server, and PostgreSQLExperienced partnering with DBAs and engineering teams on reliability, performance, capacity planning, release readiness, and incident response in production environmentsExperience partnering with development teams across the SDLC to improve release quality and production outcomes (release planning, validation, rollout/rollback)Experience with DR planning/testing, monitoring strategy, and continuous service improvementBenefitsWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.For more information regarding benefits at McKesson, please click here.Company OverviewWelcome to the official LinkedIn page for McKesson Corporation. It was founded in 1914, and is headquartered in Phoenix, Arizona, USA, with a workforce of 10001+ employees. Its website is https://www.chase.com/.