[Remote] Sr. Manager, Incident Management and Site Reliability Engineering

Note: The job is a remote job and is open to candidates in USA. Peloton Interactive provides a seamless experience for its members and is seeking a Sr. Manager, Incident Management and Site Reliability Engineering to lead the team responsible for critical business lifecycles. This role involves managing a team of Site Reliability Engineers to ensure the resilience and scalability of their global SaaS ecosystem and improving business continuity through proactive engineering and observability.ResponsibilitiesLead, mentor, and grow a team of SREs. Conduct 1:1s, define career growth paths, and foster a culture of high accountability and psychological safetyTransition from reactive support to proactive engineering. Align the team’s quarterly goals with broader Finance and Supply Chain digital transformation initiativesArchitect observability across complex business paths (e.g., ensuring a customer order flows from e-commerce through supply chain into the financial ledger)Partner with business owners to define and track Service Level Objectives (SLOs) and Error Budgets for critical SaaS integrationsOwn the Major Incident Response process for corporate systems. Ensure "War Rooms" are efficient and result in actionable improvementsLead the Root Cause Analysis (RCA) process, ensuring a culture of continuous learning and systematic "toil" reductionOversee the reliability of API-driven connections and identity management (Okta/Azure AD) across our tech stackChampion "Infrastructure as Code" (IaC) to automate manual hand-offs between business systems using Python, Go, or TerraformSkills8+ years in SRE, DevOps, or Production Engineering, with 2+ years of direct people management experienceDeep understanding of Order-to-Cash or Procure-to-Pay cycles. You can translate a 'database lag' into its specific impact on warehouse shipping or financial reconciliationManagement of enterprise ecosystems (NetSuite, SAP, Workday, Salesforce)Solid grasp of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint ManagementProficiency with Datadog, Splunk, New Relic, or PrometheusProven ability to communicate technical risk to non-technical stakeholders (CFO, General Counsel, Head of People)BenefitsAnnual equity awardsEmployee Stock Purchase PlanMedical, dental and vision insuranceGenerous paid time off policyShort-term and long-term disabilityAccess to mental health services401k, tuition reimbursement and student loan paydown plansFertility and adoption support and up to 18 weeks of paid parental leaveChild care and family care discountsFree access to Peloton Digital App and apparel and product discountsCommuter benefits and Citi Bike DiscountPet insuranceCompany OverviewPeloton is at the forefront of connected fitness, with a powerful and thriving community with Members across the US, UK, Canada, Germany, and Australia. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.onepeloton.com.Company H1B SponsorshipPeloton Interactive has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.