[Remote] AI Forward Deployed Engineer

Note: The job is a remote job and is open to candidates in USA. RingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking an AI Forward-Deployed Engineer responsible for translating operational requirements into production-grade AI experiences, engaging directly with customers to drive measurable business outcomes.ResponsibilitiesEngage directly with customers to discover requirements, map business processes, prioritize high value use cases and translate them into AI agent behaviors and workflows, focused on measurable ROIConduct detailed workflow analysis of existing customer processes, including call routing, agent scripts, escalation paths, and back-office handoffs, to determine optimal points for AI automationEstablish clear success criteria prior to deployment, including containment rates, handle time reduction, resolution accuracy, and cost per interactionOwn the end to end Agent Development Lifecycle by continuously monitoring performance through observability, metrics, and customer feedback, and iterating on agent behavior to drive ongoing improvements and business outcomesDesign and implement multi-turn agent workflows, including prompt chains, retrieval pipelines, decision logic, fallback handling, and live-agent handoff rulesBuild integrations between AIR Pro and customer systems of record (CRMs, EHRs, ERPs, ticketing platforms, custom APIs) using secure authentication protocols (such as OAuth 2.0, SAML, SCIM)Implement compliance and safety controls appropriate to the customer’s environment, including guardrails, PII handling, HIPAA, PCI, and other controlsDeploy monitoring, evaluation, and testing frameworks as necessary to enable ongoing measurement and optimization of agent performanceServe as the senior technical resource during pre-sales engagements for strategic accounts, including live demonstrations, proof-of-concept builds, and RFP/RFQ response developmentCollaborate with the Dedicated AE, Digital Overlay team, and RingCentral Sales Engineers to qualify opportunities, scope deployment requirements, and establish delivery timelinesDevelop expansion business cases from pilot results that Sales can present to additional departments or business units within the accountDocument integration patterns, platform limitations, and recurring customer requirements encountered during deploymentsProvide structured feedback to Product and Engineering with sufficient technical detail to inform roadmap prioritization and feature developmentSkills8+ years of experience in a customer-facing technical role, such as Solutions Architecture, Technical Consulting, Forward Deployed Engineering, or a high-touch Sales Engineering position involving hands-on implementationDemonstrated proficiency with large language models, retrieval-augmented generation, vector databases, and agent orchestration frameworksProven ability to communicate effectively across technical and executive audiences, such as leading design reviews with engineering teams and presenting business cases to senior operations leadershipDemonstrated ability to operate independently in ambiguous, fast-moving environments with incomplete information and competing prioritiesBachelor's Degree or equivalent military and/or work experienceTelephony domain expertise, including SIP, WebRTC, SBCs, or direct experience with CCaaS/UCaaS platformsExperience deploying agentic AI systems (voice or digital) at enterprise scaleIndustry depth in healthcare, financial services, retail, or insuranceFamiliarity with competitive conversational AI platformsBenefitsComprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefitsVoluntary supplemental health coverage and life insurance401K match and ESPPPaid time off and paid sick leavePaid parental and pregnancy leaveFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Employee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee 1:1 coaching, perks and discounts programVariable payEquityBenefitsHealth and wellness401kESPPVacationParental leaveCompany OverviewRingCentral is a provider of enterprise cloud communications and collaboration solutions. It was founded in 2003, and is headquartered in Belmont, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.ringcentral.com.Company H1B SponsorshipRingCentral has a track record of offering H1B sponsorships, with 8 in 2026, 62 in 2025, 53 in 2024, 55 in 2023, 76 in 2022, 80 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.