[Remote] Sr eBilling Analyst - Legal

Note: The job is a remote job and is open to candidates in USA. Williams Lea by RRD is a global business support services company with over 200 years of experience delivering skilled administrative support and document production. They are seeking a Sr eBilling Analyst to manage the timely submission of electronic invoices, oversee client transitions to e-billing, and provide support to attorneys and clients regarding electronic billing processes.ResponsibilitiesResponsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billingHandle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission processAct as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter supportPopulate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing systemExecute accruals, budgets, and information and data requestsWork collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systemsPerform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoicesConduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and proceduresCommunicate with direct reports, manager and client on job or deadline issuesImmediately escalate operational problems or issues to Supervisor or ManagerHandle client concerns and be able to problem-solve resolutions in accordance with policies and proceduresEnsure team provides outstanding service to client, while building strong customer relationshipsProduce required reports on scheduleAssist the team in completing more complex jobsConduct and oversee quality assurance process to maintain efficient workflow and assure client satisfactionMonitor workflow to ensure jobs are completed efficiently, accurately and within deadlinesMake sure team follows standard operating proceduresTrain new employees on policies and proceduresMaintain all logs and reporting documentation as requiredSkills10 yrs of legal ebilling experience desiredAdvanced Excel (VlookUp, Pivot Table) neededExperience with Aderant, BillBlast, eBilling Hub neededExperience working with clients in different time zone neededAssociate's or bachelor's degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment historyStrong analytical and critical thinking skillsMinimum of four years of billing experience in a law firm or professional organization requiredExperience leading employees in areas of process and policy adherence and time and absence trackingExperience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneouslyStrong computer and problem-solving skills requiredFamiliar with procedures, software and equipment related to e-billingAbility to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skillsAttention to detail with emphasis on accuracy and qualityAbility to handle sensitive and/or confidential documents and informationCapable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactionsAbility to make independent decisions and use problem-solving skills and in line with appropriate standards/proceduresExcellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelMust be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environmentAbility to work overtime as needed during peak or critical periodsHands on familiarity with multiple e-billing vendor systems and outside counsel guidelinesFive years or more preferredExperience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferredBenefitsMedical, dental, and vision coveragePaid time offDisability insurance401(k) with company matchLife insurance and other voluntary supplemental insurance coveragesParental leaveAdoption assistanceTuition assistanceEmployer/partner discountsOvertimeShift differentialCall-in, and/or stand-by payCompany OverviewRRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. It was founded in 1864, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.rrd.com/.