[Remote] Sr Customer Solutions Analyst

Note: The job is a remote job and is open to candidates in USA. Federal Express Corporation is seeking a Sr. Customer Solutions Analyst to execute on their Commercial Sales OnCampus strategy. The role involves developing business partnerships with customers, understanding their unique needs, and collaborating with teams to deliver tailored solutions that meet performance metrics.ResponsibilitiesImplement OnCampus strategy to ensure that company and individual performance objectives are met through targeted prospecting of accounts by partnering with field sales teamBuild strategic relationships with customers using a consultative sales approachOwn, communicate and get buy-in on the narrative (story-telling) that ties FedEx OnCampus program to Customer’s business successSchedule and conduct regular meetings with prospective and existing commercial customers within assigned portfoliosUpdate and maintain progress on assigned accounts to reflect buying signals, solution overview, opportunity size and timelineManage project plan, communication, issue resolution of the program inclusive of strategic discussion, solution design, implementation and roll out to operationsAct as main point of contact for key customer business ownersCoordinate with cross functional teams to move the program from inception to go-live, including strategizing with Pricing, Contracting, PR/Marketing, Operations, customer contacts and business partnersFully understand and execute the OnCampus program following established process, guardrails, documentation requirements and reportingSecure and maintain a strong working knowledge of Sales and Operations models and processes to ensure alignment in solution design, implementation and post-implementation relationship managementResponsible for updating various stakeholders on the working team all the way up to the Executive Leadership team on progressResponsible for communicating project status, escalate and resolve challenges through the leadership teamAssist in the center opening process and customer activationEnsure Center Managers are set to succeed in delivering on customer specific requirements and meet and document defined customer KPIsParticipate in program development, planning and launch of Sales Support initiativesSkillsBachelor's degree or equivalent experience10+ years of commercial print and sales experience, with a focus on prospecting new customers and developing existing business relationshipsDemonstrated ability to develop strategic objectives and tactics to execute against broader organizational strategiesAdvanced level of experience in developing complex solutions, creating solution proposals, and selling the value propositions appropriate to corporate level customers and others in the organizationDemonstrated understanding of sales financial targets/performance metricsStrong conceptual selling, presentation, closing and organizational skillsDemonstrated ability to understand and align with business needs of key decision makers and business ownersExperience working with sales process and tools, MS Project, Visio, MS Office applications strongly preferredAbility to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionStrong presentation and communication skills, with the ability to effectively engage executive-level audiences and translate operational data into clear, compelling, ROI-driven insightsExperience in a client-facing consulting environment (e.g., Big 4 or boutique firms), or similar advisory-focused rolesDemonstrated experience leading or supporting change management initiatives within complex business environmentsExperience in B2B pre-sales or strategic solutioning roles, including supporting or delivering presentations to senior leadership or C-suite stakeholdersProject management experience preferredStrategic, consultative professional with experience in print, corporate solutions, sales, or consulting. Skilled at identifying complex customer needs and translating them into tailored solutions. Proven ability to craft compelling narratives that communicate technical value to executive stakeholders while driving alignment across cross-functional teams and delivering measurable business impactCompany OverviewWe began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing. It was founded in undefined, and is headquartered in , with a workforce of 10001+ employees. Its website is https://careers.fedex.com/?utm_domicile=unspecified&utm_persona=unspecified&utm_trackedsource=srm_linkedin_company&utm_subco=FEC.