[Remote] Sr. Customer Retention Manager
Note: The job is a remote job and is open to candidates in USA. Malwarebytes is a company dedicated to creating protection against digital threats. They are seeking a Senior Customer Retention Manager to develop and execute programs aimed at reducing churn and increasing customer lifetime value through analytical and creative strategies.
Responsibilities
ā¢ Lead key retention strategies by identifying opportunities and delivering programs to reduce churn and increase customer lifetime value
ā¢ Leverage business trends, product analytics, and customer insights to identify churn predictors, and shape engagement and retention strategies
ā¢ Bring complex quantitative and qualitative insights together to illustrate opportunities, define recommendations, and get buy-in
ā¢ Partner with product, lifecycle, and e-commerce teams to prioritize and implement programs, including subscription management, upgrade, and renewal flows
ā¢ Clearly define retention program requirements, key performance indicators, monitor performance, report on results, and drive continuous optimization
ā¢ Develop and maintain a clear understanding of key customer journeys, customer motivations, and product experience to help identify opportunities to boost engagement and customer happiness
ā¢ Support go-to-market efforts for new features and products, enabling cross-sell, engagement, and adoption opportunities
ā¢ Lead cross-functional projects with minimal guidance, fostering collaboration and building consensus to achieve shared goals and outcomes
ā¢ Develop innovative strategies to drive customer engagement, create habit loops, and demonstrate ongoing value
Skills
ā¢ 5+ years of experience in customer retention and lifecycle marketing
ā¢ 2+ years of experience with subscription products and ecommerce subscription management
ā¢ A passion for exceptional customer experiences and inventive marketing programs
ā¢ Strong analytical skills with the ability to interpret data, identify trends, recognize opportunities, and report findings
ā¢ Excellent communication skills and ability to collaborate with stakeholders at all levels
ā¢ Experience with product analytics tools and a/b testing solutions like Amplitude and VWO
Benefits
ā¢ Comprehensive medical, dental, and vision insurance coverage
ā¢ Employee Referral Bonus Program
ā¢ Wellness programs
ā¢ 401k and employer matching for (US Employees)
ā¢ Comprehensive Time Off policy
ā¢ An opportunity to do something great for yourself and the world!
Company Overview
ā¢ Malwarebytes is a cybersecurity company that protects against and removes ransomeware, spyware, adware, viruses, and other malware. It was founded in 2008, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is https://www.malwarebytes.com.
Apply Now
Apply Now
Responsibilities
ā¢ Lead key retention strategies by identifying opportunities and delivering programs to reduce churn and increase customer lifetime value
ā¢ Leverage business trends, product analytics, and customer insights to identify churn predictors, and shape engagement and retention strategies
ā¢ Bring complex quantitative and qualitative insights together to illustrate opportunities, define recommendations, and get buy-in
ā¢ Partner with product, lifecycle, and e-commerce teams to prioritize and implement programs, including subscription management, upgrade, and renewal flows
ā¢ Clearly define retention program requirements, key performance indicators, monitor performance, report on results, and drive continuous optimization
ā¢ Develop and maintain a clear understanding of key customer journeys, customer motivations, and product experience to help identify opportunities to boost engagement and customer happiness
ā¢ Support go-to-market efforts for new features and products, enabling cross-sell, engagement, and adoption opportunities
ā¢ Lead cross-functional projects with minimal guidance, fostering collaboration and building consensus to achieve shared goals and outcomes
ā¢ Develop innovative strategies to drive customer engagement, create habit loops, and demonstrate ongoing value
Skills
ā¢ 5+ years of experience in customer retention and lifecycle marketing
ā¢ 2+ years of experience with subscription products and ecommerce subscription management
ā¢ A passion for exceptional customer experiences and inventive marketing programs
ā¢ Strong analytical skills with the ability to interpret data, identify trends, recognize opportunities, and report findings
ā¢ Excellent communication skills and ability to collaborate with stakeholders at all levels
ā¢ Experience with product analytics tools and a/b testing solutions like Amplitude and VWO
Benefits
ā¢ Comprehensive medical, dental, and vision insurance coverage
ā¢ Employee Referral Bonus Program
ā¢ Wellness programs
ā¢ 401k and employer matching for (US Employees)
ā¢ Comprehensive Time Off policy
ā¢ An opportunity to do something great for yourself and the world!
Company Overview
ā¢ Malwarebytes is a cybersecurity company that protects against and removes ransomeware, spyware, adware, viruses, and other malware. It was founded in 2008, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is https://www.malwarebytes.com.
Apply Now
Apply Now