[Remote] Sr. Business Systems Administrator (100% Remote)

Note: The job is a remote job and is open to candidates in USA. ClearCaptions, LLC is dedicated to improving the lives of seniors and their caregivers through innovative communication solutions. The Sr. Business Systems Administrator will support and optimize business operations with a primary focus on Salesforce administration, managing system configurations, user management, and enhancing workflows to drive efficiency and growth.ResponsibilitiesOversee the day-to-day operation and maintenance of SalesforceDevelops, implements and manages Salesforce configurations, customizations, and workflowsIdentifies opportunities for automation and process improvements within SalesforcePartners with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiencyTroubleshoots and resolves any integration issues to maintain the integrity of our business processesProvides technical support and troubleshoots issues for Salesforce users across departmentsDevelops and delivers training materials and sessions to enhance user adoption and proficiencyPartners with stakeholders to understand business needs and translate them into Salesforce solutionsMonitors system performance and recommends improvements for scalabilityMaintains compliance with company policies, industry regulations, and data security best practicesPartners with Business Operations analysts to create and maintain comprehensive documentation of system configurations, processes, and integrationsActs as the primary point of contact for Salesforce-related inquiries and support requestsCollaborate with end-users to understand their issues and provide timely resolutionsPartners with IT Operations and development teams to escalate and resolve system issues efficientlyConducts QA testing for new tools and applications, ensuring they meet established standards and requirementsLeads User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectivesProvides detailed feedback to the development teams on any identified issues during testingWorks on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvementsManages and prioritizes Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlinesPerforms all other duties as assignedSkillsA high school diploma or equivalent is required. Combinations of education and relevant experience will be consideredA minimum of five (5) years of experience as a Salesforce Administrator or similar role is requiredSalesforce Administrator Certification (ADM-201) is requiredExperience with user management, permission sets, profiles, and role hierarchyAbility to troubleshoot issues and optimize system performanceExperience with third-party integrations and APIsKnowledge of Salesforce Sales Cloud, Service Cloud, and Experience CloudFamiliarity with data migration, import/export tools (Data Loader), and reporting toolsDemonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomesExcellent verbal and written communication, presentation, and problem-solving skillsSelf-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframesDemonstrated ability to use discretion, make sound decisions, and maintain confidentialityWillingness and ability to work flexible hours as neededProficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack)Experience working in a call center, customer service, or sales-driven organization is a plusKnowledge of quality assurance processes and experience in conducting UATFamiliarity with Jira for tracking and managing tasksBenefitsFor details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.Company OverviewClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community. It was founded in 2011, and is headquartered in Roseville, California, USA, with a workforce of 501-1000 employees. Its website is https://clearcaptions.com/.