[Remote] Sr Analyst, Customer Success

Note: The job is a remote job and is open to candidates in USA. JD Power is a leading company in the automotive analytics sector, and they are seeking a Senior Analyst within the OEM Customer Success organization. In this role, you will serve as the data analytics lead for OEM clients, applying analytical expertise to enhance vehicle quality and customer satisfaction through informed decision-making.ResponsibilitiesApply advanced AI and analytics techniques to solve complex data challenges within the automotive industryAnalyze and interpret large, complex datasets to identify trends, insights, and opportunitiesDevelop predictive models to diagnose potential vehicle faults and underlying causesPartner with engineering and cross-functional teams to inform vehicle design and manufacturing improvementsTranslate complex data into clear, actionable insights that support business and client decision-makingCreate and deliver detailed reports, dashboards, and presentations for stakeholders, including senior leadershipServe as a trusted advisor to OEM clients, ensuring effective use of data and analytics to drive business outcomesBuild and maintain strong client relationships, proactively identifying opportunities to support sales, marketing, and product strategiesAct as a subject matter expert in automotive quality, warranty reduction, and competitive benchmarkingLead client onboarding, training, and ongoing engagement to maximize value from analytics solutionsContinuously enhance analytics approaches by leveraging emerging tools, technologies, and methodologiesSkills2–5 years of experience in automotive, consulting, or data analytics-related rolesBachelor's or Master's degree in a relevant fieldStrong analytical skills with the ability to interpret complex datasets and translate insights into actionable recommendationsAdvanced proficiency in Excel and PowerPoint, with experience presenting to executive audiencesSolid understanding of automotive industry trends and dynamicsExperience with Palantir FoundryProficiency in Python, Spark, and SQLDemonstrated ability to integrate and analyze data from multiple, complex sourcesCompany OverviewJD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. It was founded in 1968, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://JDPower.com.Company H1B SponsorshipJD Power has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 2 in 2023, 4 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.