[Remote] Specialist, Customer Experience (Seattle)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the digital healthcare marketplace, addressing inefficiencies patients face in accessing care. The Specialist, Customer Experience supports healthcare providers by delivering exceptional service and ensuring they maximize the benefits of the platform, contributing to provider satisfaction and engagement.ResponsibilitiesDeliver exceptional customer service to healthcare provider accounts via calls, emails, and chatProactively upsell features and promote tailored solutions to providers to maximize platform valueSimplify platform usage for providers across multiple communication channelsResolve issues promptly and effectively to create positive user experiencesDevelop a deep understanding of the platform to demonstrate its value to various medical specialtiesMaintain accurate records of all provider interactions and communicationsSkillsStrong verbal and written communication skillsExperience in customer service, preferably within the healthcare or technology sectorsEffective problem-solving skills and adaptability in a fast-paced environmentExcellent organizational skills and high attention to detailCommitment to delivering outstanding service aligned with the organization's missionBenefitsFully paid employee health benefits (medical, dental, and vision)401(k) plan with employer matchCompetitive Paid Time Off (PTO) and sabbatical leave for employees with 5+ years of servicePaid parental leave and fertility/family planning reimbursementFlexible remote work environmentCorporate wellness program and cell phone reimbursementEmployee Resource Groups and community clubsCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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