**Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex**

**Job Summary:** Join arenaflex, a leading entertainment and media conglomerate, in a dynamic role as a Performance Analyst. As a key member of the Consumer Insight, Measurement & Analytics (CIMA) team within arenaflex Parks, Experiences and Products, you will play a crucial part in driving business outcomes through actionable data analytics, integration, and insights. In this role, you will leverage your analytical expertise to provide dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce, driving Guest satisfaction and commercial success. **About arenaflex:** arenaflex is a global leader in entertainment, media, and consumer products. Our mission is to create unparalleled experiences that inspire and delight our guests. At arenaflex, we are committed to innovation, creativity, and excellence in everything we do. Our Consumer Insight, Measurement & Analytics (CIMA) team is a hub of analytical expertise, dedicated to providing actionable insights that drive business decisions. **Job Responsibilities:** As a Performance Analyst, you will be responsible for: ### Performance Analytics and Forecasting * Conduct forecasting, advert hoc modeling, and deep-dive evaluation to inform business decisions * Monitor agent performance, proactively identify areas that require further research, and conduct analyses from start to finish * Build reports and visualizations to tell compelling stories with data * Present and discuss findings, insights, and recommendations to Senior Leadership and business partners * Create, maintain, audit, and continuously optimize reports and documents used to support various programs * Execute programs critical to the business operation under strict timelines ### Measurement and Analytics * Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports * Monitor data quality and document accuracy; improve if needed * Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results * Apply advanced analytical techniques to test hypotheses and extract actionable insights * Stay up-to-date with today's data science trends and share knowledge and best practices with team members **Essential Qualifications:** * Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role * Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques * Proactive interest in understanding the "Why" behind performance, decisions, etc. * Strong attention to detail and ability to follow through on tasks and complete projects on time * Effective communication skills (verbal, written, and visual) * Desire to excel in a fast-paced, complex, and ambiguous business environment * Experience with SQL and R or Python **Nice-to-Haves:** * Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses * Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI * Excellent SQL skills and fluency in R or Python * Ability to quickly adapt and learn new tools and skills * Ability to maintain and develop relationships with partners/clients/team members * Graduate degree and/or 4+ years of relevant experience in analytics or data science **What We Offer:** * Competitive salary range: $25-40/hour * Opportunity to work with a global leader in entertainment and media * Collaborative and dynamic work environment * Professional development and growth opportunities * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Flexible work arrangements, including remote work options **How to Apply:** If you are a motivated and analytical individual with a passion for data insights and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.** Apply for this job