[Remote] Solutions & Sales Engineering Manager (Payments & eCommerce)

Note: The job is a remote job and is open to candidates in USA. Zip Co is a global ‘Buy Now, Pay Later’ company that provides simpler and fairer payment solutions. They are seeking a Solutions & Sales Engineering Manager to lead the US merchant integration function, overseeing the technical lifecycle and ensuring seamless integrations for clients while managing a high-performing team.ResponsibilitiesDesign the playbooks, standards, and escalation frameworks that turn one-off merchant integration wins into repeatable, scalable delivery across Zip's entire portfolioMove from owning individual merchant technical implementations to architecting how your team engages across web, payment, and commerce technologies — ensuring every Solutions Engineer shows up with credibility and consistencySynthesize insights from dozens of merchant relationships to drive meaningful product and platform decisions, amplifying your influence far beyond what any individual contributor can achieveBuild and maintain deep organizational expertise in payments, BNPL, and Zip's evolving platform — shaping how that knowledge is developed, documented, and deployed across the teamElevate how Zip presents technically in the market by coaching a team that can win in the room with C-level stakeholders across any vertical or geography, rather than relying on any single expertTransform recurring integration friction, deployment bottlenecks, and cross-functional misalignment into structured process improvements that measurably reduce merchant time-to-liveOwn the strategy and execution of Zip's developer portal and documentation experience — turning it into a competitive advantage that accelerates self-serve integration velocity at scaleSet the direction for AI tooling adoption across the Solutions Engineering function, identifying where automation and intelligence create the highest leverage for your team's time-to-valueBecome the senior internal voice that keeps Zip's commercial ambitions technically grounded — bridging Sales, Product, and Engineering so that what gets sold can always be deliveredSkills8+ years of experience in Solutions Engineering, Technical Account Management, Sales Engineering or Integration Engineering, with at least 3 years in a people management role leading client-facing technical teams in payments, BNPL, Fintech or e-commerce environmentsDemonstrated success building and scaling Solutions Engineering or merchant integration functions — including hiring, coaching, and developing engineers across varying levels of seniorityDeep technical fluency across payments (Stripe, Adyen, Paypal, Square, Fiserv), APIs/SDKs, e-commerce platform ecosystems (Shopify, WooCommerce, Salesforce Commerce Cloud, Magento, BigCommerce), and modern web integration patterns, with the ability to roll up your sleeves and engage directly in complex technical discussionsProven track record of owning enterprise merchant or partner relationships at a senior level — leading executive-facing conversations, navigating complex sales cycles, and serving as the definitive technical voice in strategic accountsExperience designing and operationalizing team-level delivery frameworks — sprint planning, backlog refinement, escalation paths, and integration playbooks — that drive consistency and reduce time-to-live across a merchant portfolioStrong commercial instincts with the ability to connect technical delivery to revenue outcomes, balancing merchant experience with business impact in a fast-paced, high-growth environmentExceptional cross-functional leadership skills, with a track record of aligning Sales, Product, and Engineering around shared priorities and translating merchant insights into actionable product feedbackExperience establishing or significantly contributing to developer portal strategy, technical documentation standards, and self-serve integration tooling that scale beyond the team itselfHands-on experience adopting or scaling AI tools and automation within a Solutions Engineering or technical delivery function to improve team efficiency and merchant time-to-valueA high-adaptability leadership style with a bias for action, a builder's mentality, and the ability to thrive — and help your team thrive — in an environment of shifting priorities and rapid growthClear alignment with Zip's core valuesBenefitsFlexible working cultureIncentive programsUnlimited PTOGenerous paid parental leaveLeading family support policiesCompany-sponsored 401k matchLearning and wellness subscription stipendBeautiful Union Square office with a casual dress codeIndustry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices availableCompany OverviewZip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together. It was founded in 2013, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 1001-5000 employees. Its website is https://zip.co.