[Remote] Solution Architect – Customer Engagements (Strategic Accounts)

Note: The job is a remote job and is open to candidates in USA. Nscale is seeking a customer-facing Solution Architect to lead and deepen engagements with its most strategic customers. This role involves acting as a trusted technical advisor, ensuring successful delivery and long-term partnership growth by developing a deep understanding of customer workloads and guiding them through technical challenges.ResponsibilitiesAct as the primary technical point of contact for strategic customers, building trusted, long-term relationshipsDevelop a deep understanding of customer architectures, software stacks, and AI/HPC workloadsPartner with customers to design and optimize solutions on Nscale’s infrastructureLead technical discussions, workshops, and architecture reviews with customer teamsTranslate customer requirements into clear technical plans and influence internal roadmaps where neededOwn the end-to-end success of customer engagements, ensuring delivery against commitments and timelinesDrive structured communication and alignment between customers and internal engineering, product, and operations teamsProactively identify risks, performance issues, or gaps in customer environments and drive resolutionSupport pre-sales and expansion opportunities by articulating technical value and guiding solution designAct as a calm, credible presence during incidents—helping troubleshoot issues and maintain customer confidenceBring structure and follow-through to engagements, ensuring accountability across all stakeholdersSkills5–10+ years in a customer-facing technical role such as Solution Architect, Sales Engineer, or Technical Program ManagerStrong ability to go deep technically (infrastructure, cloud, networking, or AI/HPC workloads) while also operating at a strategic/customer levelExperience working directly with large enterprise, hyperscale, or high-growth technology customersProven ability to understand and map complex customer environments (compute, networking, storage, software stacks)Strong communication skills with the ability to translate between technical and business contextsDemonstrated ownership and follow-through in driving complex, multi-team deliverablesExperience supporting pre-sales, solution design, or customer expansion effortsAbility to navigate ambiguity and operate effectively in fast-paced, high-growth environmentsExperience with SLAs, delivery commitments, and customer accountability is a strong plusBenefitsBonusEquityCommission programsMedicalDentalVisionFlexible paid time offParental leaveRetirement plan participationCompany OverviewNscale builds AI data centers and provides GPU cloud infrastructure that companies use to train, run, and scale large AI models. It was founded in 2024, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is https://www.nscale.com.