[Remote] Software Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Blood Bank Computer Systems, Inc. (BBCS) is a mission-driven company dedicated to advancing healthcare through innovation and exceptional client support. They are seeking a Technical Support Specialist to deliver high-quality support, investigate and resolve technical issues, and collaborate with cross-functional teams to ensure client needs are met. Responsibilities • Be the first point of contact for our clients, addressing their needs with a customer-first approach • Investigate and resolve technical issues, collaborating with cross-functional teams when needed • Provide high-quality support by addressing inbound client questions and concerns associated with BBCS software • Clearly define client needs and document client information and the nature of the problem or issue • Prioritize and escalate support issues as necessary • Collaborate with other teams and departments on escalated client issues • Ensure timely and appropriate resolution of client concerns Skills • Applicants must be located in one of the following states: Arizona, California, Florida, Georgia, Iowa, Minnesota, Missouri, North Carolina, Oklahoma, Texas, Washington or Wyoming and must not require sponsorship • A strong customer service orientation with outstanding oral and written communication skills • Analytical problem-solving skills and the ability to multitask in a fast-paced environment • A knack for learning new technologies quickly • Experience in a regulated industry (healthcare preferred) or a background in software development, QA testing, AS/400, or SQL (a plus) Benefits • Competitive health benefits • Profit sharing • 401(k) matching • Generous paid time off Company Overview • BBCS has long been at the forefront of blood banking software innovation. It was founded in 1981, and is headquartered in Auburn, Washington, USA, with a workforce of 11-50 employees. Its website is Apply tot his job