[Remote] Software Engineering Operations Manager

Note: The job is a remote job and is open to candidates in USA. PosterElite is a trusted name in labor law compliance solutions for various industries. The Software Engineering Operations Manager serves as the operational bridge between Product, Customer Support, and Engineering, focusing on improving processes and ensuring efficient project execution.ResponsibilitiesOwn the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issuesReproduce bugs, gather technical details, and ensure engineering teams have the information needed to move quicklyHelp prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debtCoordinate engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progressPartner with engineering leadership to improve planning, prioritization, and execution across competing initiativesImprove workflows, processes, and documentation that increase engineering efficiency and operational consistencyCoordinate incident response efforts and support root-cause analysis and long-term remediationTrack operational metrics and identify opportunities to reduce bottlenecks, recurring issues, and manual workServe as a trusted cross-functional partner, helping teams stay aligned and focused on the highest-impact workSkills3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related roleStrong understanding of software development lifecycles, engineering workflows, and release processesExperience coordinating technical projects or cross-functional initiatives from planning through executionExperience working closely with software developers and technical teamsFamiliarity with project management and issue-tracking tools such as Jira, Linear, GitHub, or similar platformsFamiliarity with APIs, integrations, application logs, browser developer tools, SQL, scripting, and technical troubleshooting methodologiesStrong communication, organization, prioritization, and stakeholder management skillsExperience in SaaS, technology, or software-driven environmentsFamiliarity with Agile, Scrum, Kanban, or similar software development environmentsCompany OverviewPosterElite is a business services firm that provides labor law poster compliance services to businesses. It was founded in 2005, and is headquartered in Poway, California, USA, with a workforce of 11-50 employees. Its website is https://posterelite.com/.