[Remote] Software Engineering Manager - UCaaS (Remote Canada or Colombia)

Note: The job is a remote job and is open to candidates in USA. Sangoma is a global leader in business communications, delivering cloud-based solutions that help organizations connect, collaborate, and communicate from anywhere. They are seeking an experienced Engineering Manager for their UCaaS platform to lead a global engineering team focused on developing scalable and reliable communications solutions. The role involves mentoring engineers, collaborating with product management, and driving technical excellence in the UCaaS platform.ResponsibilitiesLead, mentor, and develop a globally distributed team of software engineersFoster a culture of accountability, collaboration, innovation, and continuous improvementPartner with Product Management to prioritize, plan, and deliver strategic product initiativesDrive the development, scalability, reliability, and performance of Sangoma's UCaaS platformLead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications servicesParticipate in architecture reviews, technical design discussions, and engineering planningGuide engineering teams through technical decisions, code reviews, and software development best practicesChampion Agile development, CI/CD, automation, testing, observability, and operational excellenceSupport platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiativesCollaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfactionRecruit, retain, and develop top engineering talentSkills8+ years of software engineering, platform engineering, or related technical experience3+ years of engineering management experience leading software engineering teamsExperience managing remote and globally distributed engineering teamsExperience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environmentsStrong software engineering background with experience in modern application development and distributed systemsExperience with one or more programming languages such as Python, Elixir, Java, Go, or Node.jsExperience with cloud-native architectures, APIs, microservices, and scalable SaaS applicationsExperience with Linux/Unix environmentsExperience with PostgreSQL, MySQL, or similar relational databasesExperience with Git, CI/CD pipelines, automated testing, and modern software development practicesBachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experienceStrong communication, leadership, coaching, and stakeholder management skillsExperience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutionsStrong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructureExperience with Asterisk, FreePBX, FreeSWITCH, Session Border Controllers (SBCs), or similar communications technologiesExperience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologiesExperience with AWS, Azure, or Google CloudExperience with Kubernetes, Docker, Infrastructure as Code, and observability platformsExperience supporting highly available, mission-critical communications platformsExperience with programming languages such as PHP or LuaBenefitsExtended Healthcare Plan (Medical, Disability, Dental & Vision)RPP - Group RRSPGroup Life - AD&D - Critical Illness InsurancePaid Time Off BenefitsWork From Home - Flexible hoursEntrepreneurial work environment partnered with high growth career opportunities.Company OverviewSangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications. It was founded in 1984, and is headquartered in Markham, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.sangoma.com.Company H1B SponsorshipSangoma has a track record of offering H1B sponsorships, with 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.