[Remote] Software Engineer, Customer Insights

Note: The job is a remote job and is open to candidates in USA. Pantheon is a company that powers over 300,000 websites globally and emphasizes ownership and impact among its team members. They are seeking a Software Engineer to develop customer-facing observability features, transforming raw data into actionable insights within their product. This role involves building backend systems and collaborating with cross-functional teams to enhance product analytics capabilities.ResponsibilitiesCreate backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our productWork on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilitiesBuild features customers interact with daily, not internal toolingSkills3+ years of experience building production services and featuresGo experience is a plus (or similar systems language)Comfortable working in React and TypeScript and GraphQLComfort with BigQuery/SQL and with Python for data workExperience with observability platforms (New Relic, Grafana, Datadog)Experience with RESTful APIs and distributed systemsComfort with ambiguity; you'll be defining what 'meaningful insights' means to customersPragmatic approach to balancing performance, cost, and delivery speedCare about what users see, not just APIsGood collaboration skills to work with product, design, and cross-functional teamsDesire to learn observability concepts on the job (we have domain experts on the team to teach you)BenefitsIndustry competitive compensation and equity planFlexible time off, sick days, and 13 paid holidaysComprehensive medical insurance including Health, Dental and VisionPaid parental leave (plus fertility, adoption and other family planning benefits)In-office workspace (San Francisco & Chicago)Monthly allowance for wellness, reading and access to LinkedIn Learning for continued developmentEvents and activities both team-based and company wide that inspire, educate and cultivateCompany OverviewPantheon is a website operations platform that provides custom application services. It was founded in 2010, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://pantheon.io.