[Remote] Software Engineer

Note: The job is a remote job and is open to candidates in USA. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. In this role, you’ll troubleshoot AI behavior, partner with other engineers to fix root causes, and continuously enhance platform performance across LLMs, agent workflows, and backend systems.ResponsibilitiesInvestigate and resolve issues reported by users of Agent AssistReproduce issues and trace failures across:LLM responses and promptsAgent workflows and orchestrationTool/MCP calls and backend integrations (e.g., Salesforce and internal enterprise applications)Analyze logs, traces, and telemetry (e.g., Langfuse, NewRelic logs)Clearly document findings and partner with engineering on resolution leveraging Azure DevOpsIdentify whether issues stem from prompting, retrieval (RAG), tool selection, or backend systemsPropose improvements to agents, skills, prompts, and workflowsUse AI-powered tools (e.g., Cursor) to accelerate debugging, analysis, and solutioningContribute to continuous improvement of system reliability and response qualityTrain internal users on how to effectively use Agent AssistRun targeted demos, onboarding sessions, and office hoursAct as a trusted advisor to client-facing associatesDrive adoption by helping users understand both capabilities and limitationsPartner closely with engineering, product, and AI teamsTranslate user issues into clear, actionable tickets and improvementsIdentify recurring patterns and escalate systemic issuesResponsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clientsSkillsUp to 3 years' experience in a Software Engineering, Software Support, QA, SDET, or engineering-adjacent role (including internships, co-ops, or academic projects)Bachelor's degree in Computer Science, Computer Information Systems, Business Information Systems, or a related technical fieldDemonstrated ability to troubleshoot and debug technical issues, focusing on root cause analysisFoundational experience or exposure to API testing (Postman or similar)Foundational experience or exposure to Reading logs and debugging application behaviorFoundational experience or exposure to Basic SQL or data inspectionExposure to or strong interest in AI/LLM-based systems (prompting, chatbots, RAG, or agents) through coursework, projects, or hands-on experimentationExperience using or willingness to learn AI-powered development tools (e.g., Cursor, Claude Code)Strong communication skills with the ability to translate technical issues into clear explanations for non-technical usersDemonstrated curiosity and ability to learn quickly in a fast-evolving technical environmentQualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 40-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fastExperience supporting or building AI/agent-based applicationsFamiliarity with Retrieval-Augmented Generation (RAG)Familiarity with Tool/agent orchestrationFamiliarity with Prompt engineeringBenefits401(k) matchMedicalDentalVisionPaid-Time-OffCompany OverviewAscensus delivers high-quality solutions for every segment of the retirement plan marketplace. It was founded in 1980, and is headquartered in Dresher, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is https://www2.ascensus.com/.