[Remote] Social Media Content Specialist - English - Remote Canada

Note: The job is a remote job and is open to candidates in USA. ICUC, a global leader in Social Media solutions, is seeking a Social Media Content Specialist to join their remote team. The role involves moderating social media channels, creating engaging content, and ensuring online communities align with client guidelines.ResponsibilitiesModerating and responding to comments across our clients' social channels using their unique brand voiceWriting thoughtful, engaging content to spark conversations and drive engagementEnsuring online communities are safe, respectful, and aligned with client guidelinesEscalating issues, insights, or trends to the internal team when neededBecoming a true extension of our clients’ brands - understanding their strategy, tone, and audienceSkillsStrong written communication skills (spelling, grammar, clarity) in English with strong cultural awarenessExperience managing social platforms, specifically moderating and engagingAbility to write for brands and adapt tone for different audiencesFamiliarity with all major social platforms such as Facebook (account use may be required depending on client needs)Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)Strong organizational skills, reliability, and excellent customer service instinctsAccess to reliable, high-speed internet suitable for remote workBenefitsA range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.Company OverviewWe are dentsu. It was founded in 1968, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.dentsu.com.