[Remote] Servicing Travel Advisor III, Chase Travel

Note: The job is a remote job and is open to candidates in USA. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Chase Travel Advisor in the Hotel Support Group, you will support suppliers in managing The Edit Hotels and ensure a seamless customer experience by resolving issues and negotiating with external suppliers.ResponsibilitiesActs as a liaison between the hotel and the customerUnderstands Chase Travel program requirementsDemonstrates proficiency with the HSG Email Tool (KANA)Participates fully as a team member, assisting as needed with all client service functions, including exchanges, processing hotel refunds, and ensuring promotions and member requests are added to reservations to maximize profitsAttends staff and training meetings to stay updated on travel industry trends and office proceduresConsistently meets established Key Performance ObjectivesMaintains accurate logs to ensure precise productivity measurementAchieves team metrics and KPIsRemains compliant with all Chase Travel eLearning requirementsSkillsDemonstrates advanced knowledge of airline rules, regulations, tariffs, and other industry requirementsMust have knowledge of SABRE CRSExhibits the ability to work independently and as a team member, quickly learns technical concepts, excels in time management and multitasking, and possesses excellent interpersonal skillsPossesses comprehensive knowledge of Chase Travel programs, products, and proceduresRequires a minimum of one year of Chase Travel CORE experienceDemonstrates advanced proficiency in using multiple screens in an online environmentShows intermediate to advanced proficiency with GDS and other technology platforms, including self-booking toolsStrong phone contact handling skills, active listening abilities, and a customer-oriented approach adaptable to various personalitiesExcellent communication and presentation skills, with a willingness to take both inbound and outbound calls and flexibility to work varied hours, including nights and weekendsWorking knowledge of Microsoft Office programs such as Excel, Word, and Outlook is essentialBenefitsComprehensive health care coverageOn-site health and wellness centersA retirement savings planBackup childcareTuition reimbursementMental health supportFinancial coachingCompany OverviewChase provides broad range of financial services. It is a sub-organization of JP Morgan Chase. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.chase.com/.



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