[Remote] Servicing Specialist

Note: The job is a remote job and is open to candidates in USA. Hometap is a company focused on making homeownership less stressful and more accessible through their home equity investment product. The Servicing Specialist role involves providing top-notch customer service to homeowners by responding to inquiries and assisting with investment servicing tasks. Responsibilities Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments Create and explain settlement statements Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners Review subordination requests for approval or denial Follow all company, investor, and legal guidelines Skills 1-2 years of experience with mortgage servicing call centers Experience reading mortgage documentation Relentless attention to detail with a high degree of accuracy Ability to multitask and work under pressure within a deadline-oriented environment Comfort working independently as well as in a team environment, with a desire to take ownership of work Strong client service skills, and an ability to communicate professionally with others Comfortable with being assessed according to our quality control guidelines Willingness to roll up your sleeves and assist with other tasks and teams as needed Bachelor's degree, ideally in business, finance or a related field Benefits Meaningful equity Generous medical, dental, and vision coverage Work-from-home stipend Parental leave Plenty of paid time off to recharge Company Overview Access the equity in your home. Hometap provides equity in cash so you can pursue your goals as a homeowner. It was founded in 2017, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 201-500 employees. Its website is