[Remote] ServiceNow Platform Administrator (Remote)

Note: The job is a remote job and is open to candidates in USA. A.C.Coy Company is seeking a certified ServiceNow Platform Administrator to support their US Government client in a remote contract-to-hire position. The role involves day-to-day platform administration, user support, and ensuring the ServiceNow platform effectively supports IT Service Management requirements.ResponsibilitiesProvide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management (ITSM) requirementsAdminister users, groups, roles, ACLs, and overall platform configurationManage platform updates, patches, releases, instance clone activities, and upgradesMonitor platform performance, instance health, and ServiceNow emails and incident tickets requesting technical assistanceSubmit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDBPerform monthly ServiceNow SOX audit activities as defined by the companyMaintain ServiceNow foundation data and ensure data qualityPlan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as neededConfigure and support workflows, business rules, forms, catalogs, reports, dashboards, and notificationsRecommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviewsConfirm that all configurations conform to company’s standardsImplement assigned Change RequestsPerform CAT/functionality tests prior to production implementationsSupport system interfaces, eBonding, and internal services (e.g., eAccess)Coordinate and support integration between ServiceNow and other enterprise systemsProvide architectural guidance for platform design, integration strategy, and long-term maintainabilitySupport REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubProvide administration and operations support across the full ServiceNow suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset ManagementProvide Change Management administration, oversight, and operational supportPerform Risk Management oversightUnit test systems and provide SIT/CAT plans and assistanceSupport Automated Test Framework (ATF), regression testing, and customer acceptance testingDocument and verify that all work meets company’s standardsAct as an escalation point for ServiceNow support for end-user inquiries and consultationPerform application and end-user support; serve as a ServiceNow Subject Matter Expert (SME)Provide ServiceNow education and training to end users and stakeholdersCollaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviewsProvide new development requirements as neededSkillsA degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required8+ years of experience in IT support, systems administration, or a related technical fieldCurrent ServiceNow System Administrator certification is requiredHands-on experience with core ServiceNow modules, including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and CMDB (Configuration Management Database)Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configurationExperience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notificationsExperience managing platform updates, releases, instance clone activities, patches, and upgradesExperience monitoring platform performance, instance health, and maintenance activitiesExperience supporting integrations between ServiceNow and other enterprise systemsExperience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviewsExperience maintaining platform governance, compliance, data quality, documentation, and SOX audit activitiesExperience providing end-user support, training, and operational guidanceWorking knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidanceExperience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testingExperience providing architectural guidance for platform design, integration strategy, and long-term maintainabilityKnowledge and experience with SDLC practices and Agile methodologiesKnowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM)Knowledge and experience of Problem and Risk ManagementAbility to leverage AI tools (e.g., GitHub Copilot, Playwright) to improve productivity and solution qualityProficiency in MS Office SuiteStrong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiencesStrong facilitation skills to lead discussions across multiple groups and technical development teamsMust be able to obtain a Position of Public Trust ClearanceMust be a US Citizen or have US Permanent Residence status (Green Card)Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excludedITIL certification is preferredCompany OverviewThe A.C.Coy Company is a national staffing and consulting firm. It was founded in 1986, and is headquartered in Canonsburg, Pennsylvania, US, with a workforce of 51-200 employees. Its website is http://www.accoy.com.