[Remote] ServiceNow Business Process Consultant (ITSM focus)

Note: The job is a remote job and is open to candidates in USA. Optimum Healthcare IT is a leading healthcare IT staffing and consulting services firm recognized for its excellence. They are seeking a ServiceNow Business Process Consultant with a focus on ITSM to deliver business process guidance and support clients in implementing process improvements using the ServiceNow platform.ResponsibilitiesParticipate in multiple engagements delivering business process guidance to customers in support of processes facilitated by the ServiceNow platform and specializing in the ITSM moduleFunction in the ITSM space helping organizations to rationalize data and design strategiesResearch, document, and assess client landscape covering people, process, technology, and partnersIdentify business objectives to develop process improvements against targetsProvide prescriptive guidance per industry best practice around core areas on the platform, specifically in ITSMSupport clients in documentation and implementation of specific changes to align with prescriptive guidance around key process areasSupport Business Analysts in delivery of customer workshops with documented processes key to project scopeOperate effectively within Agile, Waterfall, and hybrid project environmentsCapture user stories in partnership with Business Analysts and ArchitectsDevelop training materials relevant to process optimizations and associated scopeMaintain active status on all certificationsSkills8+ years of client-facing experience supporting business transformation through technology5+ years of business process consulting experience4+ years of ServiceNow platform experience with expertise in ITSMAbility to conduct calls with customers independently in support of business process consulting effortAbility to keep a client's business goals at the forefront of the conversation and articulate process decision impacts to scale, effectiveness, and achievement of objectivesMaintain active status on all certificationsCertifications a plus: ITIL beyond foundations, IAITAM, Lean Six Sigma, PMI-PBA, etcHealthcare industry experience a strong plus!Company OverviewOptimum Healthcare IT provides consulting, staffing, and digital transformation services tailored to healthcare organizations. It was founded in 2012, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.optimumhit.com.