[Remote] Service Product Manager

Note: The job is a remote job and is open to candidates in USA. Entegris is a global leader in gas purification, and they are seeking a Service Product Manager to oversee the development and performance of service products. The role involves managing the service product portfolio, developing marketing strategies, and collaborating with sales teams to enhance customer support activities.ResponsibilitiesCreate and manage a service product portfolio including product definition, pricing, and implementation. Ensure service contracts, agreements and products meet appropriate revenue and margin goalsDevelop global marketing strategies to promote the sales of service contracts and increase industry awareness of our customer support activitiesProvide service contract sales lead generation for regional sales and service teams through marketing communication programs and campaignsDevelop and implement automated processes for delivering service contract quotations to customers for warranty conversion and renewalsProvide direct support to regional sales and service organizations on customer negotiations, pricing, product customizationEstablish and maintain global pricing on contracts, parts, software, and upgradesDevelop and price regional service contracts, upgrades and additional service products targeted at local customer base in coordination with regional Sales and Service organizationsWork with Finance, IT and BUs to develop and maintain SMS, CRM, ITSM and ERP solutions that capture and analyze customer service and support activities and performance to support organizational requirements for metrics and KPIsIdentify opportunities for field-based upgrades and work with product management, engineering and software developers to create product requirements and rollout planEnsure the accurate and timely capture and reporting of service activities for accounting, performance, and product quality analysis. Develop reports to support regional and global metricsEstablish and approve parts pricing and extension requests through Agilepoint systemWork with Regional Service Managers to determine proper parts stocking items and quantities to support regional install baseCollaborate with Commercial Teams: Partner with product sales leadership to ensure services strategies complement and enhance overall revenue goalsCustomer Success Integration: Align service delivery with customer success initiatives to drive adoption, retention, and upsell opportunitiesValue Proposition Development: Work with marketing and sales to articulate the value of services in supporting product performance and customer outcomesSkillsKnowledge and skills normally acquired through the successful completion of a Bachelor's Degree (i.e. B.A./B.S.) in a Science discipline, Business or Marketing, or equivalent combination of education and experience; MBA in Marketing is highly desirableThree to five years of successful sales and marketing experience, preferably within the semiconductor industryStrong written and verbal communication skills including experience communicating across disperse geographical regionsStrength in data analytics to discover, parse and mine information from a variety of sources for forecasting, marketing and performance analysisKnowledge of global service operations, metrics, and commercial organizational dynamicsSemiconductor industry knowledge and experience desirable, particularly of the service and support businessStrong computer business skills including experience with Microsoft 365, PowerBI, SAP, and CRM productsUp to 25% travel required; valid passport required (for travel to various sites out of the US), and valid Class C driver's licenseBenefitsAnnual bonus eligibilityProgressive paid time off policy that empowers you to take the time you need to rechargeGenerous 401(K) plan with an impressive employer match with no delayed vestingExcellent health, dental and vision insurance packages to fit your needsEducation assistance to support your learning journeyA values-driven culture with colleagues that rally around People, Accountability, Creativity and ExcellenceCompany OverviewEntegris is a leading supplier of advanced materials & process solutions for the semiconductor, life sciences and other high-tech industries It was founded in 1966, and is headquartered in Billerica, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.entegris.com.