[Remote] Service Desk Support Analyst III – Kelsey – Seybold Clinic – Remote

Note: The job is a remote job and is open to candidates in USA. Kelsey-Seybold Clinic, part of the Optum family, is a leading health care organization offering coordinated care across 40+ locations in Houston. They are seeking a Service Desk Support Analyst III to apply technical skills in solving complex issues, implement problem resolutions, and work with minimal supervision. Responsibilities • Ability to apply in-depth level of technical skills to solve common and complex technical issues • Performs detailed analysis, recommends, and participates in the implementation of problem resolutions • Requires limited day-to-day supervision and guidance on handling unique situations • Follows established guidelines and interprets policies Skills • Bachelor's degree or equivalent IT experience • Ability to obtain a technical certification e.g. A+, Security+, MSCA, MCSE, MCP, Microsoft 365, or equivalent within six months of hire • 4+ years of Information Technology support experience with advanced troubleshooting skills • Demonstrated mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops • Ability to act as a mentor to others learning essential and advanced skills • Proven expert knowledge of Microsoft Office products, Windows desktop, and Windows operating systems • Proven knowledge of Active Directory user, group, computer, and resource management • Demonstrated extensive knowledge of WAN technology, wireless technology, and network printing • Demonstrated extensive software, application, PC hardware, and printer hardware troubleshooting • Intermediate experience supporting specialty applications • Proven excellent verbal and written communication skills, organizational skills, and problem-solving skills • Ability to work a flexible work schedule to include periodic shift changes, weekends, on-call, and possible occasional off-site travel • Valid Texas driver's license • Advanced degree in a technical field • 2+ years of PC on-site service or PC system experience • 1+ years of Windows Server support or Windows Security experience • Experience utilizing IT Service Management systems and remote control tools • Experience providing technical support by phone in an automatic call distribution system • Proven knowledge of iOS, MacOS, and Chrome OS operating systems • Experience providing extensive hardware support • Demonstrated attention to detail and flexibility in a high service-oriented environment Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Company Overview • The Kelsey-Seybold Clinic is a large multi-specialty clinic system located in Greater Houston It was founded in 1949, and is headquartered in Kingwood, Texas, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Kelsey-Seybold Clinic has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 3 in 2023, 4 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job