[Remote] Service Designer | Strategic Design & Customer Experience

Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Service Designer to enhance their strategic design and customer experience initiatives. The role involves conducting research analysis, leading service design workshops, and creating service prototypes while collaborating with multidisciplinary teams to improve user experience.ResponsibilitiesConduct and lead research analysis to extract service data and behavioral patterns to create meaningful insights, design principles, and design opportunitiesIdentify, consult, and lead stakeholders through service design workshops using facilitation toolsIndependently scope Service Design activities and deliverables as part of a multi-disciplinary design team to determine appropriate altitude, methodology, detailed tasks, and resources neededCreate high-fidelity service prototypes including a variety of maps (stakeholder, ecosystem, blueprint, journey)Apply strong business and financial services acumen to design work (through application of human-centered frameworks, prototypes, workshop facilitation, concepting)Demonstrate strategic maturity to make decisions within work and connect processes, actions, or activities across areas of the businessWork closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experienceEffectively communicate verbally and through visual presentations to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, define business cases, and develop strategic roadmaps that clearly articulate the journey toward an ideal client experienceSkills6+ years of progressive design experienceAdobe Creative SuiteVisual storytellingProcess designSystem thinkingService blueprintingBachelor's degree in the field of Design, HCI, or Engineering or equivalent disciplineSystem-wide thinking skills (home office, financial advisors, clients, etc.)Ability to map and create visual service blueprintsAbility to build relationships and connections with people and talk to them to understand how to build the systems to meet their needsCompany OverviewDice is the go-to career marketplace for tech professionals. It was founded in 2010, and is headquartered in Drachten, Friesland, NLD, with a workforce of 201-500 employees. Its website is https://www.or-quest.nl/.