[Remote] Service Delivery Manager

Note: The job is a remote job and is open to candidates in USA. Mitel is a company that helps businesses connect and collaborate to enhance customer experiences. The Service Delivery Manager (SDM) for Mitel Voice Solutions is responsible for overseeing the strategic leadership, operational excellence, and continuous improvement of telephony services in a hospital setting, ensuring reliable and high-quality voice communications that support patient care and hospital operations.ResponsibilitiesStrategic Leadership & PlanningOperational ManagementVendor and Partner ManagementGovernance, Security & ComplianceBudgeting & ReportingProject ManagementSkillsBachelor's degree in information technology, Computer Science, Telecommunications, or related field (master's preferred)8+ years of experience in enterprise telephony or unified communications, with at least 3+ years in a leadership or service delivery management roleStrong background with Unify voice systems (OpenScape Portfolio, OSV, OSCC, SBC, UC, MS, DLS, etc.)Proven success managing teams and vendor relationships in complex, 24/7 mission-critical operationsExperience in hospital or healthcare IT environments is highly preferredPMP CertifiedITIL v4 CertifiedContact Center ExpertFinancial ManagementContract ManagementBenefitsAffordable Medical, Dental, Vision, Life and Disability InsuranceMatching 401(k) planPaid time off (holiday, vacation and sick)Employee Assistance ProgramReward and Recognition ProgramsCompany OverviewPowering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers. It was founded in 1973, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.mitel.com.