[Remote] Service Coordinator (Remote)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the managed IT services sector, focusing on efficient coordination of technical support and service delivery. The Service Coordinator role is essential for managing client communications, organizing support tickets, and ensuring timely service progress to enhance client satisfaction.ResponsibilitiesAnswer incoming calls and coordinate support tickets during shiftsTriage tickets accurately with proper contact, priority, and detailsFollow Standard Operating Procedures for ticket creationDispatch onsite resources as neededManage procurement processes for service equipmentAudit and close completed ticketsFollow up with clients upon request for updatesUse ConnectWise to create, review, and manage service ticketsRegularly review service tickets, respond to customers, and identify high-priority or delayed ticketsUse knowledge bases to research and resolve issues independentlyAssist in documenting procedures and policiesIdentify trends and gaps in ticket handlingSkillsMinimum of 6 months customer service experienceStrong written and verbal communication skills in EnglishExceptional interpersonal skills focused on rapport-building and active listeningAbility to pass online behavior and cognitive assessmentsFlexibility to work daytime or after hours in Pacific Standard TimeHome office setup: Computer (8GB+ RAM, recent OS), stable internet (5 Mbps min), noise-canceling headset, smartphone for Microsoft Authenticator, and HD webcamAbility to provide NBI Clearance (for Philippine applicants)Experience with Managed Service Providers (MSPs)Cultural fit with the organization's valuesBenefitsPaid US holidays and night shift bonusPaid time off (15 vacation days per year)Comprehensive health plans / HMO for employees and dependentsDental, vision, life, and accident insuranceAccident and disability coverageCompany-paid training and certificationHealth and wellness programOpportunities for salary advancementCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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