[Remote] Senior Technical Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Zeal is a modern payroll solution provider aiming to revolutionize payment experiences for America's largest employers. They are seeking a Senior Technical Customer Success Manager to serve as a primary contact for enterprise customers, managing relationships, implementation, and product launches while collaborating with cross-functional teams.ResponsibilitiesIn partnership with business + product leaders, identify and accelerate the strategy, implementation, program management, and operationalization of key partner initiatives across several verticals at ZealOwn the relationships with our partners, and advocate for them internally. Understand their problems and execute on the solutionPartner with product and engineering to solve technical problems for customers and build helpful technical guides to assist customers with implementationProvide intellectual leadership through business analyses to develop concrete solutions or recommendations for our partnersDevelop strong cross functional relationships across Zeal’s and our partner’s leadership teams, becoming a trusted thought partner on all things program management, fintech, and partner growthIdeate with the Program Management Team and execute on initiatives to drive-down integration time, reduce integration churn, and increase customer NPS + resign percentagesSkills6+ years of experience in sales engineering, solutions engineering, or technical account management8+ years of total work experience at tech companiesAbility to understand and explain technical concepts to customersEnjoy working with the customer directly, and spending most of your day on live calls learning from usersThrive in an ambiguous environment with a high degree of autonomyProcess-oriented mindset and ability to drive consensus across cross-functional teams and drive projects to completionEnjoy interacting with internal and external stakeholders and can draw insights and takeaways from disparate conversationsPrior experience in customer facing roles at startups in the API, fintech, or HR tech spacePrior experience in cross-selling/up-selling customersBenefits100% coverage health, dental and visionCompetitive salary and equity for all employeesFree snacks and drinksTeam lunches and happy hoursAwesome Zeal SwagCompany OverviewZeal makes it faster, easier, and better for staffing companies to onboard, pay, and bill. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is https://www.zeal.com/.