**Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement**

At arenaflex, we're dedicated to providing exceptional customer service and support to our valued donors and community partners. As a key member of our team, you'll play a vital role in recruiting blood donors and promoting a positive image of the American Red Cross Blood Services (ARCBS). If you're passionate about delivering outstanding customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading organization in the non-profit sector, dedicated to providing lifesaving blood products and services to patients in need. Our team of dedicated professionals is committed to excellence, compassion, and innovation, and we're seeking like-minded individuals to join our mission. **Job Summary** As an Experienced Customer Support Agent, you'll work from home, providing exceptional customer service and support to blood donors and community partners. You'll be responsible for recruiting blood donors through tele-recruiting functions, using a dialer system to contact donors and schedule appointments. You'll also develop a working knowledge of donor criteria, maintain accurate records, and respond to inbound calls. **Key Responsibilities** * Perform a variety of tele-recruiting functions in support of defined goals for the Division * Contact blood donors by telephone using a dialer system to recruit for blood donation * Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls * Schedule appointments while providing positive service experience to maximize donor show rates * Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience * Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals * Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates * Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability * May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply * Respond to or transfer inbound calls to the appropriate party * Perform other related duties as assigned * May coordinate support of community and business donor groups to assure a positive image of the ARCBS **Qualifications** * High school diploma or equivalent required * Minimum one year of telemarketing, customer service, or call center experience required * Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs * Excellent customer service and problem-solving skills required * Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center **Vaccination Requirement** As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. **Training Schedule** * Week 1: Training is in-house + Training Hours: Monday, 7:45 am - 4:30 pm, Tuesday - Friday, 10:00 am to 6:30 pm * Week 2: Nesting/OJT (remote learning) at home + Monday - Friday, 10:00 am to 6:30 pm * Week 3: Continue Nesting/OJT + Monday - Thursday, 10:00 am to 6:30 pm + Friday: Production + Resume Sunday - Thursday schedule **Actual Work Schedules After 3 Weeks of Training Completed** * Full-time: Sunday, 11:30 am - 8:00 pm, and Monday - Thursday, 12:00 pm - 8:30 pm **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure success in your role **How to Apply** If you're passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job