[Remote] Senior Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. FleetHD is the intelligence layer for fleet maintenance, turning raw data into actionable insights for commercial fleet teams. The Senior Technical Account Manager will own the technical relationship with customers, leading pilots and managing integrations while ensuring alignment with operational goals.ResponsibilitiesOwn the technical relationshipServe as the primary technical point of contact for prospective and existing customers, building credibility with senior technical and operational stakeholdersLead the technical engagement throughout the lifecycle — scoping, evaluation, pilot, and long-term account growthTranslate fluidly between the customer’s technical reality and their operational goals, and between the customer and FleetHD’s Product and Engineering teamsRun pilots that winLead pilot kickoffs and align stakeholders on goals, scope, timeline, and success criteriaSet up the customer’s environment — users, roles, and the connections to their telematics, fault, and maintenance data sourcesCoordinate integrations directly with the customer’s IT and provider contacts, and confirm data is flowing correctly before go-liveRun a disciplined cadence — clear action items, steady momentum, and a confident path to a decisionProve ROI and grow the accountIdentify, track, and communicate the outcomes that demand attention — downtime avoided, repairs accelerated, ROI deliveredPrepare pilot summaries and ROI findings, and support customer-facing decision conversations alongside SalesStay close to accounts after conversion, surface opportunities and risks early, and drive expansionSolve problems at the right levelTriage and resolve technical, data, and configuration issues using in-product tools and dashboardsReproduce and clearly document issues before escalating, so Engineering only sees what truly requires EngineeringSpot recurring patterns across accounts and feed them back to Product and Engineering to drive systemic fixesStay organized across accountsManage multiple pilots and accounts at once with exceptional organization and follow-through — nothing slipsKeep internal teams aligned with clear visibility into status, risks, and account healthSkills8+ years in a senior customer-facing technical role — Technical Account Management, Solutions Consulting, or similarGenuinely technical: comfortable configuring a platform, working through data and integration issues, reading dashboards and logs, and holding your own with a customer's technical teamA track record of owning the technical relationship with senior stakeholdersExceptional organization and follow-through across many concurrent threadsStrong communication, with the ability to move between technical detail and operational decision-makingComfortable owning ambiguous problems and driving them to resolutionBachelor's degree or equivalent practical experienceDirect fleet, transportation, logistics, or maintenance experience — especially time on the operator sideExperience with telematics, diagnostics, fleet management systems, or transportation softwareExperience partnering with Product and Engineering on integrations and issue resolutionBenefitsHealth, dental, and vision coverageA retirement planPaid time offCompany OverviewFleetHD is a Truck Transportation firm offering solutions for the operations of data overload and fragmented visibility management. It was founded in 2020, and is headquartered in Rancho Santa Fe, California, USA, with a workforce of 11-50 employees. Its website is https://www.fleethd.com/.