Remote Senior Systems Support Engineer
About the position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Systems Engineer - REMOTE. In this role, you will provide exceptional customer service and technical support for mission-critical systems that enhance security and operational efficiency. You will play a key role in supporting the Integrated Tracking System (ITS) and Digital Mail Modernization (DMM) environments within a secure government context. Your expertise will drive improvements in operational readiness and compliance with cybersecurity regulations, ultimately shaping a more productive workforce.
Responsibilities
• Provide Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications
• Support front-end application troubleshooting for user interface issues
• Troubleshoot complex system and application issues escalated from support teams
• Monitor system health and performance metrics to ensure operational readiness
• Coordinate with engineering and DevOps teams for software updates and issue resolution
• Support cybersecurity compliance and Authority to Operate (ATO) activities
Requirements
• Active Top Secret security clearance
• 10+ years of experience in systems engineering or Tier III IT support
• Experience with DoD or DISA customers
• Strong background in backend system administration and cybersecurity
• Proficient in PowerShell and Python for automation tasks
Benefits
• Flexible work schedule
• Opportunities for professional development and certifications
• Collaborative remote work environment
• Health, dental, and vision insurance
• Paid time off and holiday schedule
Apply Now
Apply Now
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Systems Engineer - REMOTE. In this role, you will provide exceptional customer service and technical support for mission-critical systems that enhance security and operational efficiency. You will play a key role in supporting the Integrated Tracking System (ITS) and Digital Mail Modernization (DMM) environments within a secure government context. Your expertise will drive improvements in operational readiness and compliance with cybersecurity regulations, ultimately shaping a more productive workforce.
Responsibilities
• Provide Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications
• Support front-end application troubleshooting for user interface issues
• Troubleshoot complex system and application issues escalated from support teams
• Monitor system health and performance metrics to ensure operational readiness
• Coordinate with engineering and DevOps teams for software updates and issue resolution
• Support cybersecurity compliance and Authority to Operate (ATO) activities
Requirements
• Active Top Secret security clearance
• 10+ years of experience in systems engineering or Tier III IT support
• Experience with DoD or DISA customers
• Strong background in backend system administration and cybersecurity
• Proficient in PowerShell and Python for automation tasks
Benefits
• Flexible work schedule
• Opportunities for professional development and certifications
• Collaborative remote work environment
• Health, dental, and vision insurance
• Paid time off and holiday schedule
Apply Now
Apply Now