[Remote] Senior Solution Consultant - HLS

Note: The job is a remote job and is open to candidates in USA. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), and they are seeking a Senior Solutions Consultant - HLS to drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers. This role involves leading strategic implementations, serving as a primary technical resource during projects, and ensuring technical alignment and project success.ResponsibilitiesLead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practicesAs a billable resource, you will serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on EpicDevelop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR)Ensure integrations are secure, reliable, and aligned with industry and regulatory standardsAct as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organizationProvide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project successCollaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needsContribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation qualityAct as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and successSkillsBachelor's degree in a technical field or significant professional experience in a technical role5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment3+ years of hands-on Epic integration experience within healthcare systems (required)Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth)Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines)Languages such as: JavaScript, MUMPS (M), Python, SQLStrong understanding of AI-driven automation use casesExperience working with cross-functional teams in pre-sales, implementation, and/or customer success contextsExcellent communication and stakeholder management skills, including executive presenceStrong problem-solving skills and a proactive, outcome-driven mindsetA true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levelsMature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clientsEngaging personality, polished verbal and written communication skills, and meticulous attention to detailHighly organized self-starter that seeks challenging opportunitiesAbility to work cross-functionally in a fast-paced environmentFluency in written and spoken EnglishFluency in written and spoken Portuguese, Spanish, French, GermanBasic knowledge of building or optimizing conversational agents, chatbots, or virtual assistantsFamiliarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center SolutionsExperience with diagram flowchart software, such as Visio, Lucid Chart, etcBenefitsLong term incentives in the form of equity and short term incentives of either bonus or commissionMedical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).401(k) planTalkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.Talkdesk offers 14 paid holidays each year.Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.Company OverviewTalkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.talkdesk.com.Company H1B SponsorshipTalkdesk has a track record of offering H1B sponsorships, with 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.