[Remote] Senior Software Engineer, Care Experience

Note: The job is a remote job and is open to candidates in USA. Toast is a company focused on building a restaurant platform that empowers restaurants to thrive. They are seeking a Senior Software Engineer to develop and improve the systems and tools used by care agents to support restaurants, ensuring efficient resolution of issues and enhancing operational workflows.ResponsibilitiesDrive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metricsBuild and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case historyOwn the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environmentPartner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiencyMake pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraintsContribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scalesMentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvementSkills5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languagesProven ability to own complex systems or features end-to-end, from design through production and iterationExperience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIsComfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutionsStrong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomesFamiliarity with modern AI-assisted development tools (e.g., Cursor, Claude, MCP servers)Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward even when requirements are evolvingBenefitsCash compensation (overtime, bonus/commissions if eligible)EquityBenefitsCompany OverviewToast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.Company H1B SponsorshipToast has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.